On Valentine Pond 554 - Corolla, NC

I wish I could say this house was amazing. It is not. This house is not taken care of compared to the surrounding houses. Myself & 11 others rented this house for a week 8/7-814. We were celebrating newly weds & an engagement taking place that week on the beach. Upon arrival the cleaning crew was still there past our check-in time, I don’t know what they were doing because the house was not clean. Dirty towels, hair from previous guests on blankets (a lot of it), play dough/finger paint on outdoor tables, garage games all pulled out on the floor, there was a horrible smell coming from the garage, sopping wet counter tops, and no new linens. I wish I could stop there. In the hallway on the first floor there was a leak on the carpet floor, a dehumidifier set up with tubing taped to the wall and draining into the half bath, and a large industrial fan blowing air loudly. Maintenance said it was a consolidation leak, they had no idea people were checking in & they would remove everything Monday. Wish I could stop there. After that a toilet would not stop leaking and a plumber came out. That was only check-in day. Vacasa is the main rental company but Corolla Vacations main people you need to deal with and the two DO NOT COMMUNICATE. I spent half of my vacation Sunday-Thursday on the phone trying to get ahold of the property manager.
The leak did not stop Monday and continued to worsen. I was told multiple times by Vacasa that a 3-4 night refund & cleaning fee would be compensated. I spoke to Vacasa workers EVRRYDAY TWICE A DAY FOR LONG PERIODS OF TIME AND NO CALL FROM A PROPERTY MANAGER. By the time Thursday came around the leak was about 5.5 feet long, WATER WAS COMING UP FROM THE CARPET, the industrial fan had been blowing non stop for 4 days, & a property manager would not call me. Finally found an office and went to talk to someone in person. I talked to a woman named Sarah who probably the most helpful. She sent maintenance out they found a large pipe leak and a hairline crack in a toilet in the main floor bedroom. Maintenance came out drilled holes, cut drywall, was under the house.. here I was on my vacation instead of relaxing dealing with the issues. There was a possibility of needing to move everyone to another house and Sarah was accommodating, that thankfully didn’t happen. But Thursday into Friday we were down a toilet, had THREE industrial fans blowing around the clock, and now the bugs came. There were mosquitoes invading the lower floor bedroom & laundry room. SO SO MANY. Anyway, Sarah told me a property manager by the name on Nancy would be calling me Friday about “SIGNIFICANT” compensation. I could laugh. Did Nancy call Friday.. NO. I called her. She had no idea who I was or what was going on. NO COMMUNICATION. Told me she had to speak to the owners & would… call me back. Maintenance came Friday to replace the toilet, left it on the deck. Saturday came & this day while trying to enjoy our last full day on the beach I had to make not one but TWO calls to Nancy because she doesn’t return phone calls. We paid $5639 I believe for this house… After being told “SIGNIFICANT COMPENSATION” & 3-4 day refund for what we dealt with which would’ve been close to $1900-2000. Nancy says “$845” I said absolutely not, do you know what listening to an industrial fan 24/7 for almost 5 days is like, down a bathroom, the house IS NOT CARED FOR. She said I can only get you to $1000. I could not deal with it anymore. Saturday night the hot tub stopped working and the bedroom & laundry room could not be entered due to bugs coming through the poorly insulated doors. The house is bad. Until it says “newly renovated” don’t stay.

Location was great but home is not well cared for. Multiple safety issues. Electrical is shorting out and sparking. Clearly the local management is aware of this home in need of upgrades. Entrance was dirty. Surely didn’t say welcome. Refrigerator didn’t keep food cold. Clothes dryer doesn’t work well. Half bath toilet handle broken. Home was tidy not cleaned properly. Beds were comfortable and linens were clean. Porch railing unsafe looking over pool. Porch screens falling out. Cockroaches live in this home. I could go on & on. So disappointed!!! We didn’t complain until we checked out. We drove a very long distance to have a family vacation and the home had so many issues we realized that we had to make due. Family of 11 and 3 dogs, where were we going to go. Owners of t his property should listen to what is being reported. On Valentine Pond 554 is not a place I would recommend.

This house was adequate inside. Clean, and had everything we needed. Unfortunately, the exterior was not enjoyable at all. It was dirty, overgrown, and not kept up with. Due to the lack of exterior maintenance, we encountered cockroaches and ants inside the house. Vacasa sent pest control in a timely manner, but our vacation overall was not what we had hoped. We really couldn’t enjoy any time outside.

Home has a lot of potential. However, the decor and furnishings are dated.
The location is good.

Very clean and nice home located close to the sound and nature walk paths. Also very close to the fitness center and sound side pool and easy walking distance to Weezys ice cream and North Beach Watersports rentals.
Kitchen was very well stocked for serving and cooking up those large family meals. All of the bedrooms were nicely laid out with comfortable beds and each master has connecting beautiful bathrooms. The garage makes for a nice bonus room for additional space. Overall very well laid out floor plan for a fun family vacation.

We love being on the sound and the options it offers. On Valentine Pond is comfortable and meets our needs. It’s nice to be able to bring my 16 yr old pup, even though he sleeps most of the time. We will be back!

Great home and location with everything we needed for an awesome stay! Thank you!