Our standard check-in time is 4:00 p.m., and the check-out time is 10:00 a.m. Some exceptions apply—after you book, you’ll find check-in and check-out details in the Vacasa guest app or your Trip Manager.
Absolutely. Our local Smart Depas Tulum team includes professional housekeepers who care for all our homes here. They’ll clean thoroughly and restock amenities, so everything is ready for your arrival—and all you have to do is settle in and relax.
No worries, plans change. Read over our cancellation policy for more information. And if you currently have a Vacasa reservation for Smart Depas Tulum, log in to Trip Manager to see options available for your specific trip.