Owner login, support, and FAQ

Find answers to some commonly asked questions from Vacasa homeowners, plus a shortcut to log in to your homeowner account.
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Owner login

Your account has everything you need to stay on top of your home’s booking calendar, maintenance requests, finances, and more.

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The Vacasa Homeowner app

The power of your online account, now in your pocket. See what the app can do.

Top homeowner FAQ

Your local property manager can help with any questions about housekeeping, maintenance, and hourly billing—you’ll find their contact information in your online account.

Our Account Support team is here to answer questions about all aspects of your account—including your statements, calendar and holds, insurance, online account, revenue management, financial performance, and the Vacasa Homeowner app.

The Account Support team is available 7 days a week, 6 a.m.–6 p.m. PST, at 971-254-3001 or at owner.accounts@vacasa.com. (Feel free to leave a voicemail and we’ll return your call during business hours.)

Please note that due to strict statewide regulations, homeowners residing in South Carolina will be assisted by Vacasa South Carolina brokers instead of Account Support.

You can download it via the Apple App Store (for iPhone/iPad) or Google Play (for Android). Visit our download page for the links—and if you’re on a desktop device, you can even send a download link to your phone via text message.

Vacasa has a highly specialized team of writers who craft detailed descriptions of each home, including all of the property’s amenities. These descriptions are complemented by high-quality photos and 3D home tours.

If you’d like more detail on how this process works, check out the recent webinar on The Art and Science of Digital Marketing from our VP of Digital, Caleb Donegan.

Watch the webinar >

We use proprietary technology to charge fluid prices that automatically adjust based on market conditions. This method of “dynamic pricing" for vacation rentals relies on advanced algorithms that factor in millions of data points to set the right price, for the right customer, at the right time. On top of that, regional revenue management teams go over your rates to make manual adjustments based on knowledge of local events, weather, and more.

A short webinar with Natalia Sutin, our VP of Revenue Management, offers more detail on how it works.

Watch the webinar >

You have the option to place an occupancy limit on your home. If you opt not to do so, we’ll set the maximum occupancy based on the number of beds, fire codes, and any local/state/HOA regulations that may apply. Our Good Neighbor policy prohibits large gatherings or parties from taking place—and in some homes, we install noise monitoring software that alerts our team if the volume reaches a certain threshold. We also monitor occupancy by creating relationships with neighbors to ensure that residents feel comfortable contacting us with any issues.

Vacasa guests pay a small damage fee per night, which is calculated based on the size of your home, that covers accidental damage up to $3,000. Upon guest check-out, we assess damage and make any necessary repairs as soon as possible.

To keep up with demand, our housekeepers are working around the clock to ensure that homes are clean and ready for guests. In an ideal world, we might have the same housekeeper clean specific homes—and in some cases that does happen, where the housekeeper visits a home several times within a month.

Given the volume of homes and reservations, we cannot guarantee that the same housekeeper cleans your home each time. But, you can expect that he or she is part of a tight-knit team that communicates regularly.

In some markets, we can list homes as “snowbird-friendly,” meaning that they allow reservations of 30 days or more. If this interests you, contact owner.accounts@vacasa.com to see if your area allows this and update your vacation rental listing accordingly.

We abide by all local regulations on vacation rentals and never operate where short-term rentals aren’t permitted. That said, if a market proposes or implements measures that we find unreasonable, our government relations team is prepared to proactively lobby in favor of vacation rentals and the benefits they bring to local communities. Our team also works closely with the government relations group of our trade association, the Vacation Rental Management Association, to make a bigger impact.



Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.