Language and Currency

Select your language and currency preferences for the site. Please note that all transactions will be processed in USD

The Vacasa Difference

Smarter Tech

Our hyper-intelligent systems learn, adapt and remember, dynamically adjusting rates in realtime based on trending local events, seasonal patterns and market demand.

Local Expertise

We hire the best local talent and work with area organizations to promote tourism and economic growth in your community.

Personalized Service

We're always responsive and in tune, and our tools and systems are tailored to support your unique needs and preferences at every step.

Global Scale

We manage over 7200 vacation rental homes around the world and are always expanding. Our reach gives you the advantage of scale, from best-in-class marketing tools to on-demand support.

Impact

Our homeowners can earn 34% more their first year

Scale

We operate in 17 U.S. States and 11 countries

Reach

Our portfolio of homes receives over 3M monthly views

Expertise

We’ve spent over 1.1M hours perfecting the perfect clean

Full Service

Hassle-free management

We'll convert inquiries into bookings, help with permitting and regulations, carefully screen travelers, troubleshoot issues with current guests, minimize unnecessary maintenance charges for your home, and more.

More bookings

Our world-class marketing team showcases your home in all the priority booking channels for your market, targeting the people who are most likely to book your home, to net you the most business.

Trustworthy, around the clock local support

We’re available 24/7 online and in-person for you and for the guests at your home. Whether we need to flip a breaker or help you with a permit, our dependable local teams are always available and excited to help.

Unparalleled service

Because we offer our staff a year-round living wage and plenty of advancement opportunities, they build strong relationships with our homeowners that last for years.

More freedom

Our online tools and flexible scheduling make it simple to enjoy your home whenever you want. You can stop listing at any time. We ask only that existing reservations be honored in consideration of our guests.

Get started today

  • More guests, bigger profits
  • Best service in the industry
  • A local team for your home, 24/7
  • Cancel anytime

Owner Reviews

  • brooklynestate
    Being a partner with Vacasa has given me the freedom to move on to other properties and business opportunities.
  • bodega
    I don't feel like I have to check on my property. I know it’s in good hands with Vacasa.
  • panamacitybeach
    Vacasa has the national exposure on numerous sites that has increased our revenue, which was lacking before.

Let's get started

 

Tell us about your home

Pure Vacation Pure Investment
Are you currently renting this home?

Rental services agreement


This agreement highlights:
  • Marketing and Maintenance Services Fee
  • Cancellation (you can do it anytime!)
  • This agreement will not take effect until countersigned by Vacasa
This Vacation Rental Services Agreement (“Agreement”), dated February 22, 2018 (“Effective Date”), is by and between Vacasa LLC (“Vacasa”) an Oregon limited liability company, and (“Owner”). If there are multiple owners, the term “Owner” shall apply collectively and individually to each owner, and the obligations of each owner under this Agreement are joint and several. Owner and Vacasa hereby agree as follows:

A. PROPERTY TO BE MANAGED. The property to be managed under this Agreement is located at (the “Home”).

B. APPOINTMENT OF VACASA. Owner hereby (1) appoints Vacasa as an independent contractor to provide vacation rental services for the Home as specified in this Agreement, and (2) grants Vacasa the exclusive right to market and operate the Home as a vacation rental.

C. VACASA SERVICES. In exchange for the Management Fee, Vacasa shall provide the following services:

1. MARKETING AND RATE SERVICES. Vacasa shall market the Home as a vacation rental and set rental rates and minimum stays for the Home based on demand. Vacasa shall have sole discretion to determine marketing techniques, rates, and minimum stays for the Home. Owner grants Vacasa the exclusive right to maintain, access, and modify any marketing materials for the Home that exist on the Effective Date, and Owner shall not unreasonably withhold any required passwords or information relating to such materials.

2. RESERVATIONS, GUEST RELATIONS AND RENTAL STAY MANAGEMENT SERVICES.

a. Reservations. Vacasa shall process reservations for vacation rentals of the Home. Owner agrees to honor reservations for any stay with a check-out date one year or less after any date within the term of this Agreement.

b. Guest Payments. Vacasa shall process and collect rental payments from rental customers for vacation rental stays at the Home. Vacasa will set and collect a cleaning fee and other applicable fees from guests based on the size and nature of the Home. Vacasa may charge additional industry-standard fees to guests.

c. Cleaning Services. Vacasa shall furnish house- keeping services, basic light bulbs, and at the beginning of each stay at least the following household supplies: bath tissue, soap, and paper towels; dishwashing detergent; and garbage bags.

d. Lodging and Sales Taxes. Unless otherwise specified in writing, Vacasa shall collect applicable taxes from rental customers, file sales and lodging tax returns, and make all sales and lodging tax payments on Owner’s behalf.

e. Guest Relations. Vacasa shall take actions it deems appropriate to manage guest relations, including communicating with rental customers, managing guest check-in and check-out, and managing guest reviews.

3. PROPERTY MANAGEMENT SERVICES.

a. Maintenance and Recurring Services. Owner authorizes Vacasa to perform or arrange on Owner’s behalf the following services for the Home, as necessary: provision of firewood, snow removal, yard care, hot tub and pool service, and general maintenance. Owner shall be responsible for all expenses associated with these services.

b. Repairs. Owner authorizes Vacasa to make or cause to be made all ordinary and necessary repairs and alterations to the Home on Owner’s behalf. Unless specifically authorized by Owner, the expense to be incurred for a single item of repair or alteration shall not exceed $100.00, provided however that Vacasa may incur reasonable expenses in excess of $100.00 if Vacasa in its sole discretion deems the expense to be necessary either to (1) protect the Home or its contents from damage or destruction or (2) return the Home to rentable condition during or in advance of a guest stay.

c. Out-of-Order Status. Vacasa may place the Home in “out-of-order” status at any time, for any cause that Vacasa in its sole discretion believes could materially affect the quality or safety of a guest’s stay. In no event will Vacasa be liable for any losses to Owner related to the Home being placed in “out-of-order” status.

D. OWNER REPRESENTATIONS, RIGHTS AND OBLIGATIONS.

1. REPRESENTATIONS AND WARRANTIES. By signing below, Owner represents and warrants that: (1) Owner is the lawful owner of the Home; (2) Owner has full authority to enter into this Agreement; (3) Owner’s execution of this Agreement does not conflict with any contractual or legal obligation of Owner to a third party; (4) the physical condition of the Home is satisfactory and reasonably safe for use as a vacation rental; and (5) Owner reasonably believes use of the Home as a vacation rental is not prohibited by any applicable law, regulation, deed restriction, or homeowners’ association bylaw or rule. These representations and warranties are continuing. In the event that any representation or warranty is no longer true or correct, Owner will immediately notify Vacasa in writing.

2. RIGHTS AND OBLIGATIONS OF OWNERSHIP. Nothing in this Agreement is intended to change Owner’s general rights and obligations of ownership in the Home. Except as expressly provided in this Agreement, Owner maintains full responsibility for all physical, legal, and financial matters pertaining to the Home whether it is rented or not, including responsibility for the cost of all repairs, maintenance and replacement of furnishings, fixtures and equipment necessary to maintain the Home in a satisfactory condition for rental occupancy; financial matters associated with ownership of the Home; and ensuring the Home is in compliance with laws and regulations.

3. OWNER USE. Owner has the right to use the Home so long as Owner reserves the dates in advance with Vacasa on Vacasa’s system, provided however that Owner shall not rent out the Home to others without Vacasa’s express written permission.

4. UTILITIES AND SERVICES. Owner shall furnish at Owner’s expense all appropriate utilities for the Home, including but not limited to gas, electric, sewer, water, cable, Internet, trash removal, and pest or termite control as needed. If the Home has any pay-per-use services, such as long-distance telephone service or pay-per-view cable television service, Owner is advised to lock or disable such services to prevent guests from incurring charges. Vacasa is not responsible for any pay-per-use service charges.

5. FURNISHINGS. Owner shall furnish the Home with suitable equipment, appliances, furniture, and furnishings necessary for rental occupancy. Vacasa will provide Owner with a list of all required items. If Owner fails to provide any required items for the Home, Vacasa may purchase any missing items at Owner’s expense.

6. GUEST PRIVACY. Owner shall not enter the Home or any immediately adjacent land or associated structures, or to permit any other person to do so, without (a) reserving an Owner stay with Vacasa covering the period of access or (b) checking with Vacasa prior to entry. Owner is not entitled to any guest-identifying information that may be provided to or accessible by Vacasa, including without limitation full guest names, contact details, or payment information. Vacasa shall have the sole and exclusive right to such guest information.

7. NOTIFICATIONS; SALE OF HOME. Owner shall notify Vacasa of any change in address, telephone number and/or email address within 24 hours after any such change takes effect. Owner shall notify Vacasa in writing within 24 hours if (1) the Home is listed for sale, or (2) Owner receives a notice of default from a lender concerning the Home. If Owner sells the Home, Owner agrees to sell the Home subject to the terms of this Agreement and subject to all reservations existing at the time of sale. Should Owner sell the Home without requiring the buyer to honor existing reservations, Owner shall be responsible to Vacasa for any resulting damages.

8. COMPLIANCE WITH LAW; LICENSES AND PERMITS. Owner agrees to abide by all applicable laws, regulations, deed restrictions, association rules, and licensing and permitting requirements applicable to use the Home as a vacation rental. Owner is responsible for any license or permitting fees that apply to the use of the Home as a vacation rental. Vacasa may, but is not required to, act on Owner’s behalf to obtain or renew a license or permit for the Home.

9. EXISTING RESERVATIONS. Owner acknowledges that guest satisfaction is a priority for Vacasa, and that the inability to honor reservations is a significant source of guest dissatisfaction, poor reviews, and demands for compensation. Accordingly, Owner agrees to honor all Existing Reservations. “Existing Reservations” are reservations for which Vacasa has received a monetary deposit, including reservations that extend beyond the effective termination date of this Agreement. Owner will be responsible for any damages resulting from Owner’s failure or refusal to honor Existing Reservations for any reason, provided however that Owner shall not be responsible for damages for failure to honor Existing Reservations where such failure is due to factors beyond the Owner’s reasonable control, such as (by way of example) the occurrence of a natural disaster. If Owner makes an insurance or other third-party compensation claim that leads to recovery of lost rental income on displaced reservations, Vacasa is entitled to its Management Fee on the lost rental income payment.

E. MANAGEMENT FEE; PAYMENT OF RENTAL PROCEEDS. Vacasa shall be entitled to 35% of the Rental Proceeds (“Management Fee”). The “Rental Proceeds” for each reservation shall be calculated by multiplying the number of nights booked by the rental amount for each night. Owner shall be entitled to Rental Proceeds as defined above, less the Management Fee and any expenses incurred on Owner’s behalf pursuant to this Agreement. Rental Proceeds payable to Owner shall not include lodging, sales, or other applicable taxes, cleaning fees, or other guest fees. Vacasa reserves the right to deduct from rental proceeds payable to Owner any damages resulting from Owner’s failure to honor existing reservations as required by this Agreement. Vacasa shall remit to Owner the Rental Proceeds less the Management Fee and any other deductions permitted under this Agreement by the 10th of each month for the previous month’s rentals. Owner agrees to carefully review all account statements upon receipt. If Owner identifies any presumed errors or has any questions about a statement, Owner shall notify Vacasa of the error or question by the 28th day of the month in which the statement is sent.

F. TERM; TERMINATION. This Agreement shall become effective as of the date this agreement is signed and shall continue in effect until terminated. Either party may terminate this Agreement at any time by giving to the other party advance written notice of termination. Upon termination of this Agreement for any reason, Vacasa’s authority to accept future reservations for the property shall cease, but Owner shall continue to honor all Existing Reservations. If any state, county, city or other government or association statute, rule, or regulation prohibits the use of the Home as a vacation rental as contemplated by this Agreement or makes such use economically prohibitive, then Vacasa may terminate this Agreement immediately and neither party shall be obligated to honor Existing Reservations.

G. PROMOTIONAL USAGE. Vacasa is permitted to use the Home on a space-available basis for up to seven non-holiday nights annually for marketing or promotional purposes, non-profit event support, or staff training. Owner may opt out of this provision by checking this box:

H. Performance Guarantee. The Home may be eligible for a performance guarantee. The terms and conditions of any guarantee will be those set forth in a separate Performance Guarantee Addendum that is executed by the parties to this Agreement.

I. Insurance. Vacasa shall enroll Owner in its Accommodations Protection Program (the “Program”) unless Owner opts out as provided in section I(3) (“Opting Out) of this Agreement before the first night of any Vacasa-booked guest reservation at the Home.

1. PROGRAM COVERAGE. The Program covers Owner and Vacasa for liability arising from bodily injury or property damage suffered by a guest, a guest’s family members, or a guest’s invitees at the Home, up to $1 million per occurrence. The Program also covers guest-caused damage to the Home or its contents, up to $10,000 per occurrence. The Program coverage applies only to covered incidents that occur during the rental period for each rental stay for the Home that is booked through Vacasa. The Program does not cover stays at Home by Owner, Owner family members, or any other Owner licensees or invitees, or for any damage or injury that occurs outside the rental period for a Vacasa-booked stay at the Home. The Program is administered by a third-party insurer (“Insurer”) and does not replace homeowners insurance coverage. Program coverage is subject to the Insurer’s policy terms and Program rules in effect at the time of any occurrence. A complete set of current Program rules, including coverage limitations and exclusions, is available from Vacasa upon request.

2. PROGRAM COST. Vacasa will deduct $8.54 per night (the “Program Charge”) from the Rental Proceeds payable to Owner for each completed rental stay at the Home that is booked through Vacasa. Vacasa may adjust the Program Charge at any time to reflect changes in the rate charged by Insurer, provided however that Vacasa will notify Owner of any increase in the Program Charge at least 30 days in advance of the date such increase will take effect.

3. OPTING OUT. Owner may opt out of the Program at any time by submitting to Vacasa both (i) a completed opt-out request on a form provided by Vacasa for that purpose, and (ii) a copy of a certificate of insurance certifying that Owner has obtained Minimum Required Coverage for the Home and that such coverage is in full force and effect. The “Minimum Required Coverage” is a liability insurance policy (a) with coverage of at least $500,000 each occurrence for bodily injury and property damage, (b) that is either a commercial general liability policy or a policy that otherwise covers transient rental use of the Home, and (c) that either names “Vacasa LLC” as an additional insured or that includes Vacasa LLC within the definition of a named insured. Owner’s opt-out shall only be effective on the date Vacasa actually receives the completed opt-out request and the certificate of insurance evidencing the Minimum Required Coverage or the date the Minimum Required Coverage becomes effective, whichever occurs last. An opt-out shall apply to each rental stay at the Home with a check-in date after the date the opt-out becomes effective. If Owner opts out of the Program, Owner agrees that its insurance policies will be primary over other valid and collectible insurance for all occurrences and incidents that happen in or about the Home. Owner authorizes Vacasa to provide copies of the insurance certificate or other insurance information to third parties upon reasonable demand. Owner agrees to notify Vacasa immediately of any lapse in or change to the Minimum Required Coverage. In the event of a coverage lapse, Owner will be deemed to have opted-in to the Program until the Minimum Required Coverage for the Home is reinstated.

4. TERMINATION OF PROGRAM. In the event that either Vacasa or Insurer terminates its participation in the Program, Vacasa shall notify Owner of the date of termination as soon as reasonably practicable. In case of termination of the Program, to avoid any lapse in coverage Owner agrees to obtain Minimum Required Insurance for the Home and to provide a certificate of insurance to Vacasa as described in Section I(3) (“Opting Out”) of this Agreement on or before the date the Program terminates.

J. INDEMNIFICATION. Owner shall indemnify and hold harmless Vacasa, Vacasa’s officers, directors, employees, and affiliates (collectively, “Indemnified Party”) from and against all claims, suits, demands, or other costs or expenses of any kind, specifically including without limitation reasonable legal and accounting fees, brought by third parties for property damage or injury to persons by reason of any cause whatsoever either (1) in or about the Home or (2) resulting from actions taken under the express or implied direction of Owner. Notwithstanding the foregoing obligation, Owner is not required to indemnify or hold harmless Indemnified Party for any claims, suits, demands, or expenses for property damage or personal injury solely and directly caused by Indemnified Party’s gross negligence, intentional misconduct, or fraud.

K. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL VACASA LLC OR ITS AFFILIATES (INCLUDING BUT NOT LIMITED TO THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) BE LIABLE TO OWNER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHETHER BASED ON A THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF VACASA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL VACASA’S LIABILITY TO OWNER FOR BREACH OF CONTRACT OR NEGLIGENCE, IN THE AGGREGATE, EXCEED THE TOTAL MANAGEMENT FEE RECEIVED BY VACASA UNDER THIS AGREEMENT DURING THE TWELVE-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

L. MISCELLANEOUS.

1. GOVERNING LAW; JURISDICTION; VENUE. This Agreement will be construed in accordance with and governed by the substantive law of the state in which the Home is located, without regard to that state’s conflict of law rules. Any disputes arising out of or relating to this Agreement or an alleged breach thereof shall be settled by binding arbitration before a single, independent arbitrator to take place in the county in which the Home is located, or in such other location as Vacasa and Owner may mutually agree. As an exception to binding arbitration, Vacasa and Owner both retain the right to pursue in small claims court, in the state courts of the county in which the Home is located, any claim that is within that court’s jurisdiction, and the parties consent to the personal jurisdiction and venue of such courts.

2. ASSIGNMENT. Either party may assign this Agreement or any of its rights or delegate any of its duties or other interests in this Agreement at any time without the other party’s consent.

3. HEADINGS FOR CONVENIENCE ONLY; INTERPRETATION. Headings and captions in this Agreement are for convenience only and shall not affect the interpretation of this Agreement. In interpreting this Agreement or any part of it, no rule of construction shall apply to the disadvantage of any party on the basis that the party prepared this Agreement or any part of it.

4. SEVERABILITY. If any portion of this Agreement is held invalid in any jurisdiction, (1) such holding shall not affect the validity of that portion in any other jurisdiction, (2) the validity of the remaining portions shall not be affected, and (3) to the greatest extent reasonable and possible, the intent of the parties hereto with respect to their rights and obligations under this Agreement (including with reference to the parts deemed invalid) will be given full effect.

5. WAIVER. Any failure by a party to enforce any provision of these terms shall not be construed as a waiver of future enforcement of that provision or of any of that party’s rights and privileges under this Agreement.

6. AMENDMENTS. This Agreement may be amended at any time upon the mutual assent of the parties. Any amendment must be in writing and identify the provisions of this Agreement that are to be amended. Notwithstanding the first sentence of this paragraph, Vacasa may send Owner a proposed amendment, and such amendment will be incorporated into this Agreement unless Owner notifies Vacasa in writing of any objection within 30 days after the transmittal of the proposed amendment.

7. SURVIVAL OF TERMS. Terms that by their nature should logically survive termination of this Agreement shall continue in force and effect after termination.

8. ENTIRE AGREEMENT. This Agreement, including any contemporaneously executed addenda, constitutes the entire agreement of the parties hereto and supersedes all prior and contemporaneous communications, understandings, agreements, representations, and warranties, whether oral or written, relating to the subject matter hereof.

Thank you, !

A vacation rental specialist will be in touch with you shortly. In the meantime, feel free to download our Owner's Handbook (pdf) for more information about the Vacasa experience.

Want to get in touch right away? Call us at: 1-888-847-3340.


Get the inside scoop

Our Owner Resources Library is a helpful tool for those new to the rental game or seasoned owners looking to find an edge over the competition. 

View More Articles