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In most areas, you can book a Vacasa home if you are 21 or older. Some of our homes are in communities with higher age requirements. We’ll make it clear in the home’s description and agreement when that’s the case.

No. We don’t start counting kids toward the occupancy until they’re over the age of two. (There are exceptions in certain communities, but we’ll make it clear in the home’s description and agreement when that’s the case.)

We have lots of dog-friendly homes to choose from—just check the home’s listing, and make sure to add your dog to your reservation.

If you cancel:

• Within 24 hours of booking, you’ll receive a full refund.
• 30 days or more before your trip, you’ll receive a refund of any rental payments you’ve made, minus the booking fee.
• Within 30 days of your trip, refunds are only given if you’ve purchased Trip Protection and the reason for your cancellation falls within its guidelines (see below).

Want more details? View our full rental agreement here.

Trip Protection is an optional supplement to your reservation. When you opt in for Trip Protection, you’ll be eligible for a full refund for any nights canceled due to illness, death in the family, flight delays, flight cancellations, or road closures due to bad weather. You can purchase it up to 30 days before your reservation. (If you’re booking within 30 days of check-in, you can add Trip Protection up to 24 hours from the time of making the reservation.)

Many reservations are eligible for payment in installments. If partial payment is available for your reservation, you will be offered that option when you check out.

We’ll stock every Vacasa home with linens (sheets and towels) and supply a starter pack of toilet paper, paper towels, dish soap, and laundry detergent. Download the Vacasa app or check your Trip Manager for more specific details on your Vacasa home.

Please visit your Trip Manager for cancellations.

You can make these changes to your reservation in your Trip Manager.

We’ll know if early check-in is available by 9 a.m. on the day of your arrival. Check the Vacasa app or your Trip Manager for the latest details.

Please check the Vacasa app or your Trip Manager for specific instructions.

We offer late check-out whenever possible for a small fee. Visit the Vacasa app or your Trip Manager to see if it's available and add it to your reservation.

Your feedback is invaluable to our team, our homeowners, and our future guests! We’ll email you after your stay asking for a review of your Vacasa home and your experience with us.

We publish all reviews that help guests choose whether a Vacasa home is right for them. Your honest feedback about a home’s location, furnishings, and layout—positive or negative—is crucial. If a review isn’t helpful to future guests (like complaints about poor weather during a stay), it may not be shared publicly. Of course, any guest feedback about customer service or housekeeping is always shared with our management teams for appropriate follow-up and coaching.

We can mail you your lost item for a $25 processing fee, plus shipping, within two weeks of your stay. Give us a call at 800-544-0300 to arrange a shipment. Otherwise, we’ll donate it to a local charity.