Delivering the best guest experience
Guest reviews are vital to help the homeowners we represent, help future travelers find their next vacation rental, and help Vacasa and our local teams deliver even better experiences.
Guests who book directly with Vacasa—or through Booking.com and Vrbo—can leave a review of their stay on Vacasa.com.
Vacasa guests have up to 30 days after check-out to submit a review. The review is then published onto Vacasa.com on the home’s listing within one day, but can take up to 14 additional days if follow-up is needed.
Guests can leave a review through Trip Manager on their Vacasa account.
Vacasa requests reviews via email and SMS, encouraging guests to review their stay while it’s still top of mind. Guests can also rate specific areas of their stay, such as cleanliness, property condition and service.
We encourage honest and transparent communication from our guests. Vacasa doesn’t moderate any reviews. However, a review may be removed if it violates our review guidelines, reveals personal information, or harms the safety and security of guests, homeowners or Vacasa staff.
A review may be removed if it includes:
We appreciate all feedback—good or bad. Our goal is to respond to any negative review within 24 hours. If we need to fix any issues or items prior to responding, it can take up to 14 days.
If a review mentions broken or missing items, our local team will work on a solution, such as arranging inspections or making needed repairs.
Guest reviews are displayed newest to oldest, based on when the review was submitted.
Yes, homeowners can ask for a review to be removed. However, we can’t guarantee its removal without justification, such as violating our review guidelines.
There are several ways to boost reviews and get more 5-star ratings. Here are some expert-backed tips:
California licenses
Vacasa Seasonals Inc.
California DRE #02160171
Vacation Palm Springs Real Estate, Inc.
California DRE #01523013
Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.
