Delivering the best guest experience
Guest reviews are vital to help the homeowners we represent, help future travelers find their next vacation rental, and help Vacasa and our local teams deliver even better experiences.
Guests who book directly with Vacasa—or through Booking.com and Vrbo—can leave a review of their stay on Vacasa.com.
Vacasa guests have up to 30 days after check-out to submit a review. The review is then published onto Vacasa.com on the home’s listing within one day, but can take up to 14 additional days if follow-up is needed.
Guests can leave a review through Trip Manager on their Vacasa account.
Vacasa requests reviews via email and SMS, encouraging guests to review their stay while it’s still top of mind. Guests can also rate specific areas of their stay, such as cleanliness, property condition and service.
We encourage honest and transparent communication from our guests. Vacasa doesn’t moderate any reviews. However, a review may be removed if it violates our review guidelines, reveals personal information, or harms the safety and security of guests, homeowners or Vacasa staff.
A review may be removed if it includes:
We appreciate all feedback—good or bad. Our goal is to respond to any negative review within 24 hours. If we need to fix any issues or items prior to responding, it can take up to 14 days.
If a review mentions broken or missing items, our local team will work on a solution, such as arranging inspections or making needed repairs.
Guest reviews are displayed newest to oldest, based on when the review was submitted.
Yes, homeowners can ask for a review to be removed. However, we can’t guarantee its removal without justification, such as violating our review guidelines.
There are several ways to boost reviews and get more 5-star ratings. Here are some expert-backed tips:
