The Sanctuary - Sunrise Sanctuary 205A - Virginia Beach, VA

The sunrise view is excellent. We also saw many dolphins.

This is a pretty condo with a great view and quiet location. We went in the off season and they did have a Christmas tree up in the condo which was very nice. It was also stocked with all your essential supplies including the kitchen. However, we had several issues that occurred and with it being off season we never saw anyone in the office to help. For example we couldn’t get into the workout gym. The customer service was good when we were able to get in touch with them, but some issues took longer than others. The retrieval of keys was a little confusing. They were located at a completely different location than the condos and about 20 minutes away. Overall we had a great time on vacation but some of the issues we had could have been avoided if communicated better.

Loved the home

This condo was roomy and had all of the essentials. The location and balconies were great! The biggest issues we had were the poor condition of the mattress in the master bedroom (its springs had definitely sprung), dirty dishes in the cabinets/drawers upon arrival, and the wifi was out more than on (more of an issue for our teenagers). Overall a nice place, just expected a premium experience for a premium price.

We really enjoyed it. We had a corner Condo that looked straight at the beach. We are planning on trying to come there again next year.

Very clean and supplies already available - trash bags, soap, toilet paper, paper towels, etc.. Amazing view of the beach and very easy to access the condo from the elevator. Would definitely book this condo again.

The view was great and the kitchen was stocked. It was easy to access the pools and the private beach.

Firstly, we enjoyed our time at the beach initial snafus aside. Also, this is it first time in the VA beach area. Didn’t realize that Sandbridge was a good 30 min from any of the places we ended up going to for fun and dining. There were 2 restaurants right by the condo unit. The Mexican place was great! Fast service. Lots of staff. Great food. The place across the street was severely under staffed. They seem to have Inventory issues with their menu. The wait staff were high schoolers, and poorly trained.

In any case, about the condo. Once it was finally cleaned, you can see that it desperately needed some refreshing. New carpeting and a new couch to start. Kitchen was poorly stocked. Didn’t even have a wine bottle opener.

Now, the checking in debacle. The place was no cleaned by 4pm. We went by the office to pick up the key card and sign in package and no one thought to say that the condo will not be ready for another 4 hours. The front desk lady just said it might be another 30 min and this is at 4pm. She also promised to call me with an update if she hears otherwise. No call. Get there at 4:30pm and the place has not been touched. Also, I’m traveling with my family of four which includes 2 toddlers and elderly parents in laws who drove from NC. At this point, I start calling. Can’t get anyone at the office, so I call the VACASA CS line. (Which takes a while to get to a line person. Oh! Bonus! There is no cell service in the condo and outdated cell service in all of Sandbridge! No 5G. And WiFi was not working. Debacle of debacles! I finally get a line person, who was really nice and tried to solve my problem. She finally gets a hold of housekeeping and the Lead Housekeeper said that it will be another 2 horse at least. (this is 5:30 p.m. now) needless to say I was not happy. The lead housekeeper was very nice and professional and explained that they were understaffed and told the property management group that cleaning would be delayed. I let her know that we went by the office and they said 30 more min and there was no follow up call. In any case, we went to Mexican restaurant and waited it out. The housekeepers did clean and we were in by about 7:30pmish.

Needless to say, we probably will not be staying here again. If we go back to VA beach, we would probably look for something that is VA beach proper.

Lastly, if you have an EV, closest public chargers are about 30 min away. However, once out there were several great restaurants and brewery that have free charges!