Sunset Vistas Condo 203S - Treasure Island, FL

The place was very clean and close to the Beautiful beach People were very friendly and kind

This was by far the WORST experience we’ve ever had while vacationing and because of the lack of communication and customer service, we won’t use Vacasa again. I’ve tried speaking with multiple people with Vacasa and nobody seems to want to address the issues we had with this management company.
We booked at a property that we were familiar with through ABNB because we had stayed at this property (different unit) and enjoyed it before back in 2020. Then we were contacted by Vacasa a couple weeks before our trip stating we couldn’t stay there because the unit was going to be under renovation and we needed to pick another place. They sent us a link with 3 condos, in which none of them were up to par with the original one we picked, but we selected one which happened to be the less than our original unit but it seemed to be the best option out of the 3 condos according to the description and pictures. I had contacted Vacasa numerous times before our trip to ask about the difference in price from the original condo and the newly booked condo and nobody seemed to know or understand what I was referring to. It’s very simple, I took screenshots of the dates we would be there and it was showing $585 less than what we had already paid for the original unit so we should’ve gotten that money back. I have proof that shows all the fees and that should be honored especially since you’ve inconvenienced us with having to switch our destination plans around.
When we got to the condo in Treasure Island on July 31, 2022, it was nothing like the pictures and the description was totally off too. I took photos of the moldy bathtubs and crumbs all over the counter, broken blinds and overall condition of the unit. We left immediately upon contacting Vacasa, in which they told me that someone would be in contact with us. We did not stay there more than 15 mins due to the condition of the place. Still nobody called me until I reached out again the next afternoon, 8/1.
When I spoke to Sue on Monday, I explained everything that was wrong and in her words and on a recorded line, she stated that she didn’t see any issues with a refund being issued due to all of the issues we had experienced. She then told me that she would be back in touch with me but I never heard back from her. I waited 2 days to call back because nobody had called me and I was then told that there would be no refund. We never even got the original refund that they said they’d give us back for the difference in the 2 condos which was $585, and they said they’d give us a refund of $351 (which to this day, we still haven’t received). I don’t understand how a company could change someone’s reservation and then not give them credit and then sell something that is totally different than what it is in reality and in pictures. I will never book with them again because this experience absolutely ruined our vacation and Vacasa technically stole over $2,900 from us. To this day, nobody in management from Vacasa has reached out to me after my numerous attempts and requests to speak with them. This is a shameful way to operate a business that is supposed to give memories to families! Do not book with Vacasa!

Close to beach, nice pool, decent room

This was our 2nd time staying at Sunset Vista to celebrate the wife’s birthday. The condo was very nice, great location, and close to many amenities. Condo was clean, well stocked with coolers, beach chairs, toys and all the necessities for an enjoyable beach day. Condo was very clean and well appointed. The only negative is it needs minor maintenance. Please be aware that Vacasa does not use the front desk people to assist you with your stay and they have no info or way of helping you, we did not know this until arrival. Vacasa did email the info but minor info was missing, gate code for pool entry, and if a parking sticker was required. Went very well just minor surprises that would have been nice to know prior to arrival.

Excellent amenities! Perfect location! beautiful pool area and easy beach access. Tiki bar served excellent drinks! Bike rental available! .6 miles from John’s pass which is excellent for shopping and dining! This review was submitted while the home was managed by a different property management company.

Nice view of the beach. Great cafe on site This review was submitted while the home was managed by a different property management company.

Lovely place, would definitely stay again. Cheryl at the Beach bar was the best! Go see her for cocktail! This review was submitted while the home was managed by a different property management company.

The property was wonderful! It had tons of amenities such as a gym, cafe, beach bar, pools right on the beach and more! Would recommend this rental property. This review was submitted while the home was managed by a different property management company.