Last updated: July 29, 2021
Our team is committed to clear communication, so you always know what's going on at your home. This resource page provides on-demand access to the latest guidance and company news that matters most to you as a Vacasa homeowner. We'll keep it updated regularly.
On July 29, we announced that Vacasa will be publicly listed through combination with TPG Pace Solutions (a SPAC). We know you might have questions, so we've addressed some of the most common ones here.
A SPAC (special purpose acquisition company) is a company that is formed strictly to raise capital through an IPO for the purpose of acquiring an existing company.
Since our founding in 2009, our focus has been to deliver exceptional service to our homeowners and guests. As our industry has grown and professionally managed vacation rentals continue to become the preferred accommodation type for consumers, it has opened up opportunities for us to participate in the public markets.
Vacasa does not offer any programs for homeowners to participate in equity investments in the company.
Nothing will change for you as a homeowner. We will continue to provide best-in-class service for your home and an exceptional experience for your guests. We simply wanted to make you aware of this news.
As the busy summer season continues, we remain deeply committed to caring for your home. We've added more local team members in the field, as well as expanded our customer and owner support teams, to ensure that our guests can make the most of their vacations.
If you haven't seen it yet, check out this short webinar about our housekeeping philosophy, hosted by our Senior Director of Operations Support, Alex Johnson. It offers a deep dive into how we care for your home—including our Vacasa Premium Clean program, as well as the innovative technology and industry-leading training that set our housekeeping program apart.
We rolled out a new program in select markets called triple sheeting, a bed-making technique used in five-star hotels around the world. This technique creates a clean, polished look with a fitted sheet, a flat sheet, a blanket, and a decorative top sheet that encases the blanket. Most importantly, triple sheeting is proven to be more hygienic for you and your guests, and eliminates the need for bedspreads and duvet covers that collect dirt and are expensive and time-consuming to launder.
Early feedback on this program is positive, and guests and owners have indicated that they like the crisp, clean look of the beds.
As cleanliness continues to be a top priority for guests across the travel industry, our Vacasa Premium Clean protocol helps set your home apart from other lodging options they might have. Plus, this extra level of care for your home comes at no added cost to you or your guests.
To help you optimize your home’s revenue potential, our strategy is to actively monitor and adjust pricing—making sure your home is priced competitively to capture demand. This approach, combined with our targeted and comprehensive guest marketing efforts, will ensure that you earn the best revenue based on your specific market conditions.
With fluctuations in guest demand, now is a good time to reconsider any restrictions you have may placed on your home, such as:
We understand that you've put a lot of thought into placing these restrictions on your home. We recommend that in the coming months you consider updating them so that we’re able to book as many guest stays as possible. For immediate assistance, please reach out to firstname.lastname@example.org and we can help remove these restrictions. For changing the pet policy, you can also do this directly in your online account.
Whether you are looking to buy or sell, or you’re simply curious
Our network of over 3,000 short-term rental real estate experts is here for you. We can keep you informed about local market conditions and your home’s value, and (if desired) help you sell your vacation home or buy another one. We intend to partner with you every step of the way. For more information, please contact us at 786-373-1790 or email@example.com.
Community is at the core of what we do and, more than ever, strong communities require strong support. The health and safety of everyone—employees, guests, owners, and our communities—continues to be our top priority.
Vacasa’s purpose has always been to serve as a reliable partner for you at every step, and we thank you for trusting us to care for your home.