Homeowner news and resource guide

Stay in the know about booking trends, company updates, and more.

Last updated: December 6, 2021

Our team is committed to clear communication, so you always know what's going on at your home. This resource page provides on-demand access to the latest guidance and company news that matters most to you as a Vacasa homeowner. We'll keep it updated regularly.

Vacasa public debut FAQ

On July 29, we announced that Vacasa will be publicly listed through a business combination with TPG Pace Solutions, a special purpose acquisition company (or SPAC). On December 6, Vacasa closed the deal with TPG Pace Solutions and will start trading on the Nasdaq Stock Exchange on December 7.

We know you might have questions, so we've addressed some of the most common ones here.

What is a SPAC? 

A SPAC (special purpose acquisition company) is a company that is formed strictly to raise capital through an IPO for the purpose of acquiring an existing company. 

Why is Vacasa going public now? 

Since our founding in 2009, our focus has been to deliver exceptional service to our homeowners and guests. As our industry has grown and professionally managed vacation rentals continue to become the preferred accommodation type for consumers, it has opened up opportunities for us to participate in the public markets.

As a homeowner, can I purchase Vacasa stock?

Vacasa will begin trading on the Nasdaq Stock Exchange on Tuesday, December 7, under the ticker symbol ‘VCSA’. To the extent that you do not have any material, non-public information about Vacasa’s business, you may purchase stock in the open market. Please speak with your personal advisors and broker prior to making any investment. Vacasa does not facilitate trading in Vacasa equity by homeowners.

Why were Vacasa homeowners not offered an ability to buy stock prior to the company's public debut?

Because our transaction was structured as a deSPAC transaction, we were not able to provide a program that would allow homeowners to purchase equity prior to us becoming public. Some companies who go public through a regular IPO are able to provide such programs, but due to the nature of our going public transaction, this kind of program was not something we were able to administer and offer.

Will this change my relationship with Vacasa?

No. Vacasa becoming public does not affect our relationship with you. We will continue to provide best-in-class service for your home and an exceptional experience for your guests. We simply wanted to make you aware of this news.

What does Vacasa plan to do with the cash proceeds?

Funds from the over $340 million of gross proceeds provided by the transaction will enable us to accelerate our execution on our long-term business plan of further enhancing our technology capabilities and products, and improving the vacation rental experience for all stakeholders.

The care of your home

We remain deeply committed to caring for your home. We've added more local team members in the field, as well as expanded our customer and owner support teams, to ensure that our guests can make the most of their vacations.

If you haven't seen it yet, check out this short webinar about our housekeeping philosophy, hosted by our Senior Director of Operations Support, Alex Johnson. It offers a deep dive into how we care for your home—including our Vacasa Premium Clean program, as well as the innovative technology and industry-leading training that set our housekeeping program apart.

Triple sheeting

We rolled out a program in select markets called triple sheeting, a bed-making technique used in five-star hotels around the world. This technique creates a clean, polished look with a fitted sheet, a flat sheet, a blanket, and a decorative top sheet that encases the blanket. Most importantly, triple sheeting is proven to be more hygienic for you and your guests, and eliminates the need for bedspreads and duvet covers that collect dirt and are expensive and time-consuming to launder.

Feedback on this program is positive, and guests and owners have indicated that they like the crisp, clean look of the beds.

Vacasa Premium Clean

As cleanliness continues to be a top priority for guests across the travel industry, our Vacasa Premium Clean protocol helps set your home apart from other lodging options they might have. Plus, this extra level of care for your home comes at no added cost to you or your guests.

Learn more about Vacasa Premium Clean >

Ways you can help maximize future revenue

To help you optimize your home’s revenue potential, our strategy is to actively monitor and adjust pricing—making sure your home is priced competitively to capture demand. This approach, combined with our targeted and comprehensive guest marketing efforts, will ensure that you earn the best revenue based on your specific market conditions.

With fluctuations in guest demand, now is a good time to reconsider any restrictions you have may placed on your home, such as:

We understand that you've put a lot of thought into placing these restrictions on your home. We recommend that in the coming months you consider updating them so that we’re able to book as many guest stays as possible. For immediate assistance, please reach out to owner.accounts@vacasa.com and we can help remove these restrictions. For changing the pet policy, you can also do this directly in your online account.

Vacasa Real Estate is here to advise

Whether you are looking to buy or sell, or you’re simply curious

Our network of over 3,000 short-term rental real estate experts is here for you. We can keep you informed about local market conditions and your home’s value, and (if desired) help you sell your vacation home or buy another one. We intend to partner with you every step of the way. For more information, please contact us at 786-373-1790 or realestate@vacasa.com.

Community is at the core of what we do and, more than ever, strong communities require strong support. The health and safety of everyone—employees, guests, owners, and our communities—continues to be our top priority.

Vacasa’s purpose has always been to serve as a reliable partner for you at every step, and we thank you for trusting us to care for your home.