USA Tennessee Dollywood - Pigeon Forge, TN Sevierville Listing #22061

Enchanted - Sevierville, TN

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29 reviews
Max. occupancy: 8 1 King Bed, 1 Queen Bed, 1 Twin Bed, 1 Futon, 1 Sofa Bed 2 bedrooms  plus loft 2 bathrooms No pets  4WD/traction may be required in winter
Address provided after booking

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Pro housekeepers clean thoroughly and provide fresh linens before every stay.

Local support

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Self-service

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Woodsy cabin with private hot tub, wood-burning fireplace and pool table

Make this inviting cabin in Sevierville your home away from home on your next Smoky Mountain vacation! With a private hot tub, a wood-burning fireplace, and a pool table, this cabin offers everything you need for a relaxing time. Sip your morning coffee on the front porch, spend your days hiking and fishing in the great outdoors, and end each evening with a movie or two on the TV.

What's nearby:
This cabin is located seven miles west of the town of Pigeon Forge, which is home to Dollywood, MagiQuest, the Hollywood Wax Museum, and an abundance of dining, shopping, and live entertainment. The town of Gatlinburg is also 14 miles southeast, offering tons of adventures of its own. The region's crown jewel, Great Smoky Mountains National Park, is only 10 miles south, where you can hike, fish, watch wildlife at Cades Cove, and take incredible drives through the mountains.

Things to know:
This property is managed by Vacasa Tennessee, LLC.

You must be 21 years or older to rent this property.

AMENITIES

Bathrooms

Jetted tub

Common areas

Game room

Features

Iron

Washer/dryer : Private

Heating & cooling

Central AC

Fireplace

Partial AC

Gas fireplace

Wood-burning fireplace

Kitchen & dining

Dishwasher

Fridge

Microwave

Stove

Location

Mountain view

Media

Internet : Comcast

TV

Cable : Comcast

Wireless router

Netflix streaming

Stereo

On-site activities

Hot tub : Private

Board games

Pool table : Private

Outdoor

Patio

Deck

29 reviews

Stacey W. Mar 2022
The hot tub and pool table and air hockey
Cristina C. Mar 2022

I thought I should write my formal complaint. I've texted a little bit with the service center.
We are very disappointment in the facility. It is in desperate need of a deep clean. There is a strong smell of urine in the couch and carpet in the living room. There was something very sticky under the cushion of a sofa chair. Door knobs also have very sticky residue on them. The dishes are all very dirty and sticky. The kitchen tile had not been mopped.
We rented this for 7 to sleep, and there was 1 blanket to use so we had to go purchase a few more blankets. The pool table is incredibly wobbly and unsafe. None of the legs appeared to be bolted in place. Very dangerous considering we had a toddler with us. The pool cues have no padding on the ends. The cue ball and another ball were missing and we ending up finding them in a bathroom cabinet. The air hockey table is missing a paddle. The video games don't work. And lastly the hot tub doesn't get warm.

We rented this facility bc of all the activities on site.

I know this is ran by a property management company. I think it's time to employ someone that will thoroughly clean and inspect things. And it might be time for the owners to come do some inventory and repair/ replace items
Manager response:
Hi, Cristina! We appreciate you leaving your review with us though it's certainly disappointing to read you were unhappy. The hot tub temperature has been adjusted and verified as warming up to 104. We are asking the homeowner about replacing the air hockey table and hope to have an answer soon. Thank you!
Jayson S. Mar 2022
My family had a wonderful time. The ONLY thing I wish is that they fix the road. DO NOT book it if you have a low vehicle.
linda a. Aug 2021
Lovely cabin nice size rooms and really enjoyed grilling out and the hot tub was extraordinary nice would definitely come back for a family vacation!
Stacie D. Jul 2021
The cabin was really nice and suitable for my family, we had a relaxing and enjoyable vacation
Tiffany D. Jun 2021
No complaints other then if you are going to have more then 3 people at this cabin being extra pots to cook with. Other then that everything was perfect!
Glen G. Jun 2021
Clean place and would be 100% perfect except a little touch up maintenance needed. Nothing bad or unsafe, but mostly cosmetic.
Tim M. May 2021
very nice place,clean and well kept. Very relaxing.
Rosanny P. Apr 2021
This cabin is very cozy and spacious! We enjoyed our stay and will definitely coming back!!
Jimmy L. Mar 2021
Not what we loved, we paid 692 for 2 nights. 1st night we got in late but of that 692 was a cleaning fee, several cleaning fee actually. And this place was nasty! Hair and a razer head in my drain, the jetted tub inside was too yellow/black to even use. Hot tub outside- half the jets didn't work, it wasn't private, and when some of the jets didn't turn on it shot black stuff all over me. There was trash all over the bank in the back. THERE WAS OLD JELLY BEANS IN AN EASTER EGG ON THE MANTLE!!! along with the dust and hair and all the other nasties you get after not dusting for a year. Marshmallow beside the couch in the living room floor. Oh, it was 65 degrees in the house when we got there. Mind you middle of winter and 8pm. What if I had my newborn child with me? I think that's a bit too cold for children to be walking into! Thank goodness it was a trip without kids or I would have been on the phone already with these people. We said no phones on our trip so we could spend time together as I work in law enforcement and have to spend alot of time away from my family. Anyways, Glass in the dishwasher, upstairs bathroom shower didn't work, so we had to shower in the tub downstairs (nasty) took my own soap to clean the bottom where our feet were gonna be. I'm sure this isn't even half of it but you get the picture. Actually, we took pictures of all this stuff but not sure how to add it to my post.
Manager response:
We appreciate you taking the time to leave your review us, Jimmy, though we are disappointed you were unhappy. Our housekeeping manager has done an inspection of the home and follow-up training with the housekeeping staff based off your experience. A deep clean has been scheduled as well. The tub does have a bad iron stain that will take some time to remove; a new water filtration system has been added to help alleviate the iron problem. The shower upstairs has a pull-down faucet that turns the shower on and has been verified to be working correctly. A vendor has addressed the hot tub jets. Thank you!
Angela B. Aug 2020
It was nice but the bathroom tub and toilet had rust.
Manager response:
Hi! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24 hour Guest Service line to alert us with the issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to better impress you in the future.
Brent C. Aug 2020
Nice place. Staff was very attentive.
Ben B. Jul 2020
Exactly as advertised, perfect for a Tennessee get away
April K. Jun 2020
It was nice
Elisabeth L. Feb 2020
Great stay, clean, excellent customer service setting up and following up to ensure we enjoyed our stay. Asked about firewood and they sent us links for nearby places.
Jake P. Jan 2020
Nice cabin with full kitchen and nice furniture. The beds were extremely comfortable and the location was awesome.
William W. Nov 2019
Plenty of room, TV's for just about everyone, quiet and clean.
Terry V. Oct 2019
The cabin was clean and very pretty.
Linda H. Oct 2019
Hot tub, spacious room.
porfirio c. Sep 2019
This cabin we liked my family with 7 members we were very comfortable ... the location is accessible to many of the attractions ... we would definitely rent this cabin again ...
Chad M. Sep 2019
We were booked to be in the Bahamas this past week but our cruise was cancelled due to hurricane Dorian. We rescheduled and ended up going to Pigeon Forge...we thoroughly enjoyed our time in the Enchanted cabin. My wife wants me to recreate that cabin for her on our property! We loved everything about it!! The road going in was a little scary...but well worth it. What a lovely place.
Tiffany B. Sep 2019
This is a great house with plenty of room. We was a party of 6 (2 was children) and had such a great time. We was out of town but just a short drive to the main strip through town.
Scarlett P. Aug 2019
I loved the home! It was very comfortable and cozy. There were a couple of things that would keep me from returning. The path into the home was very bad. It was like we were driving up a creekbed. There was a car that was stuck in the path, and another gentleman changing his tire.
There is also an area in the driveway of the home that is very slick. I believe it is water coming from the well that runs down the driveway. It wasn't a problem, just be careful when you're walking. Overall a wonderful stay!
Gene W. May 2019
Comfortable, clean cabin with lots of room. Cabin is in a quiet scenic area in the mountains.
Jeremy C. Apr 2019
View was nice. Cabin has a lot of room.