The Preserve Resort: Nature's Paradise - Pigeon Forge, TN

We loved our stay in your cabin. It was perfect for our family. Away from the hustle & bustle of the Pigeon Forge strip but close enough to travel to see the attractions.

Spacious and fun place for the family to stay and reconnect.

The lower floor heating unit was broke, so loud couldn’t barely sleep , upstairs toilet was broke, and the floors were so dirty my toddler was constantly finding nasty stuff all over the cabin floor!!

Great location away from the crowds and beautiful back deck view.

View

Loved the ability to walk in to the living room and game room open spaces with a great view over looking the mountain ridge and also from the outside cabin's from the top/bottom decks. Was able to pull my car up to the front door of the cabin and unload our luggage and gear we pack for the trip. I couldn't have done this at a hotel while maintaining our privacy.

The cabin is beautiful and it has an amazing view of the mountains. Unfortunately, it has some problems. Some big, some small.

Small problems:
-The hot tub had no cover so we had to scoop a bunch of bugs out when we got there.
-The arcade machine was broken. I reported it and maintenance came and fixed it an hour before checkout... we were there for 4 days.
-The porch swing was not properly screwed in and it fell while my friend was sitting on it. Luckily, she did not get hurt.
-There were centipedes all over the downstairs area. We learned the hard way not to walk barefoot.

Big problems: (There's only one but its a big one.)
-I guess the AC is on some sort of timer. You have to change the AC back to a comfortable temp every few hours. Normally this wouldn't be that big of a deal but the cabin has GIANT glass windows that the sun shines right through and they have no tint, blinds, or curtains to help with the heat. We woke up early the first morning because the heat had changed itself to 80 degrees while we were sleeping and it was 89 degrees in the cabin. I have to imagine that would be a big safety concern, especially for older people.

Side note: I was about to submit this review when my friend told me the maintenance guy that fixed the arcade machine told him that someone was changing the heat remotely. Not on a timer. So I guess someone just wanted to cook us. Take that as you will.

The view was nice

Liked everything about it

The cabin is really nice and well stocked up with everything you need..
The only complaint is that the Hot tub is in desperate need in of a upgraded there was no cover for it and it only got up to 78° and for the money do something about the TV in the main bedroom it only gets one channel and I'm really not into"murder she wrote" or" munk"... other than that we had a great time...

Absolutely amazing views and a perfect spot to stay for a family vacation.. would definitely visit again

It was nice pretty views

If you notice the photos on line they are very deceptive, This cabin has no view of the mountain. The lighting is white bright lighting and not warm soft lighting. The hot tub was broken. The electric fire place was broken. The upstairs bath room did not flush well. The downstairs bathroom toilet seat was broken. The master bed squeaked and creaked when you moved. Also felt like I was falling in a hole in the center. On my last day of my visit I was checking under bed for items or shoes I may have left and noticed that the main support beam was broken. All of these issues were reported to Maintenance and none of them were addressed. I will never stay at this cabin again. Vacasa should discontinue making this home available as it will damage their reputation as well. Very disappointed in this stay and I requested to be moved each time I called. Waiting on Vacasa to make this right!

The cabin and location on the mountain was beautiful and enjoyable, but the furnishing needs to be replaced. One sofa has unsightly and nasty stains while another sofa had multiple tears on the back support cushions and is worn and peeling. The main bed has a worn mattress and box springs the create a tremendous amount of noises when you sit or rest on it.
The center bed slat is broken creating a sink in middle of the bed. Balcony had rotten railing supported by 2x4s nailed to them. The facility needs to be repaired for the amount of rent and fees spent.

The location

Quiet place and very comfortable cabin.

Cabin looks nice and kept clean. One of the fan and bed is making noise which I guess normal for spring mattress.

This cabin was an amazing find on such short notice. Everything was so clean! The only complaint I have is the couches is a little worn and the bed felt like it didn’t have much support so it dipped in the middle. But everything felt clean. I walked around with white socks for a day and the bottoms of the socks were still white!! The cleaning staff does an amazing job!

The cabin was clean and ready to use. As with all rentals, it wasn't 100% meaning, lack of extra dish towels, only 1 pod for clothes washing, only 1 pod for dish washing. These were minor inconveniences. The hot tub had fresh water and was ready to use. It was peaceful and quiet most of the time that we were in the cabin. It offer's a great view which adds to the tranquil setting. The HVAC system kept up with the fluctuating weather and made the cabin comfortable.

My stay was great! The cabin was clean and inviting. My only concern was the jacuzzi was overfilled, so water ran over as we got in and the step stool to the jacuzzi was a little shaky. And the TV in the master bedroom would only get one channel. The overall stay was good otherwise. Thank you

Cabin was extremely clean! Hot tub was cleaned and ready when we arrived! Loved the layout as well. Two things that need to be fixed: In desperate need of a new couch in first floor family! Also, foosball table was broke!

Great Cabin for the Valentines Day weekend. Clean, in a great area, and all amenities came as advertised. Some steep inclines to get to the location but well worth it.

My wife and I have stayed in a lot of cabins in the Smokies via different rental companies, and this cabin by far has been the best. No cabin is perfect, though, so I give this home a 4.8 of 5.

The cabin was very clean, and like many cabins in the Smokies, the cabin has the Smoky Mountain ambience throughout the cabin.

The Kitchen was well stocked with dishes, bowls, cups, mugs, silverware, etc., and the pots and pans were actually in usable condition (most cabins in the Smokies come with pots/pans that are too scratched up and corroded to use). The Kitchen comes with major appliances, all of them work well (don't know about the oven since we didn't use it). The minor appliances included a toaster, can opener, rechargeable flashlight, blender, and basic coffee maker. There were hot pads, paper towels, a hand towel for the dishes, soap for the dishwasher and soap pad. The water in the house does not smell like sulfur like some cabins do.

The living room furniture is leather and very comfortable. The coffee table is heavy and solid. The TV is at least a 40" (great size). The TV comes with a lot of different apps for watching movies, TV shows, etc. including, but not limited to, Netflix, Tubi, YouTube, YouTube TV, Hulu, etc., plus the cabin itself has Comcast cable. For anyone who wants to bring their own video game system, the TV has 3 HDMI ports, 1 USB Port, 1 Network cable (CAT45) port and the red/white/yellow wire connections. There is a standard DVD play (I don't think it plays Bluray). If you bring your own network chord (CAT45), there are 4 ports in the Modem itself. The fireplace was the only big major disappointment. It was electric, with no real flame, and I could not feel any heat coming out of it when it was on. It's for ambience only. :( There are plenty of outlets in the living room and even some in the floor. If you want to step back in time, there is even a telephone jack in the wall even though I don't know if it works. There is an old home phone stuffed in one of the kitchen cabinets. :)

The Master Bedroom mattress is slightly soft and comfortable, but I know that mattress feel is a preference for each individual. There are black out blinds in this bedroom, but blackout curtains would be a whole lot better. The blinds still leave gaps for light to come in and people to see in. Curtains would alleviate this problem. The furniture is definitely "mountain rustic", but the height of the bed may be challenging for older people to get in.

The view from the back porch on the first floor is really good when the leaves are off the trees, but there would not be much of a view when leaves are on the trees. However, the front of the cabin on the first floor has really good views. The back porch on the first floor comes with rocking chairs and a small table.

The second floor game room is awesome and includes, foosball, a pool table, and a video game stand-up machine. The machine says "Galaga" on the outside but actually has MANY video games on it including, but not limited to, Pacman, Ms. Pacman, Donkey Kong, Centipede, Frogger, etc. The suede couch on this level is very comfortable. There is a somewhat large TV connected to the wall that swivels, a small table with chairs, and some other stand a lone chairs.

The second floor rear porch has great views, but the views could potentially be blocked when the leaves are on the trees. The views out the front are amazing. We were there when it snowed, so the snow covered mountains looked awesome.

The bathroom on the second floor has a sink, shower, toilet and indoor tub with jacuzzi jets.

There is a jacuzzi on the second floor rear balcony with some privacy wood slats on each side of the house.

If you like sunlight, there are plenty of windows in the house. There are also privacy blinds on the front and 2 sides of the house but none in the rear.

The house has plenty of hot water for showers and the jacuzzis. However, if the shower on the second floor and the indoor jacuzzi water is going at the same time, the water pressure drops. It works better to do one at a time.

The roads from Wears Valley to the cabin are steep, winding mountains roads with no guard rail most of the way, so it's a scary drive at times.

Directions to the cabin should include the fact that when you turn into The Preserve, the road splits - stay to the right. It wasn't clear which way to go, and we ended up going past the Chapel and main office.

The front door of the cabin has no "closure" on it, so when I wanted to leave it open a crack (to keep from entering the door code again) to go out to the car briefly, the door would swing wide open bringing a lot of cold air in.

Within the last several years, we rented a cabin from Vacasa 2 times. This was our third time. The first time Vacasa was extremely pro-active to resolve problems. Before we booked this cabin, I called Vacasa to ask them about 11 or 12 questions concerning the cabin. The lady at the call center could not answer my questions. She called the local cabin manager, and they could not answer my questions. I even sent an email to Vacasa before booking the cabin with the same questions, and Vacasa ignored my questions. I sent an email during our stay to Vacasa via their app with problems at the cabin that needed to be addressed, and Vacasa never responded back. I tried to deal with this is private, but since Vacasa did not want to deal with the problems, they will be listed here. The shower in the Master Bath has an irritating high-pitched squealing sound when the shower is on. We ended up using the shower on the second floor to avoid this irritation. We looked for a dust-pan to sweep up some crumbs and couldn't find any. The pavement by the front porch step is eroding, and if a small retaining wall is not put up soon, this will become a bigger problem. Water was pouring down on the right side of the cabin because it was not all coming down in the gutter. When you walk into the Kitchen and look at the counter on the left with the sink, the counter top on the edge is coming up off of it. Some repair guy stopped at our building to fix the jacuzzi even though we never reported this. This felt awkward. The rug directly beneath the pool table is coming up (not sticking to the floor), and I kept tripping on it.

WISH LIST FOR THE CABIN: Keurig coffee maker, recliner, black out curtains for the master bedroom, closer on the front door, label the light switches, quiet dishwasher (the current one is extremely loud), lights under neath the upper kitchen cabinets especially on the stove side.

I gave this cabin 4.8 of 5 because even though I listed problems about the cabin, the problems are actually small and fixable. Compared to other cabins we've rented, this was really nice. We hope to be back again in the future and recommend it to others.

The nearest grocery store is the IGA in Townsend over 9 miles away, so it's important to be well stocked before coming to the cabin. There is a Dollar General in Wears Valley, but the grocery selection will be limited. There are gas stations and restaurants in Wears Valley. We know for a fact that Pawpaw's Catfish restaurant in Wears Valley is really good.

The location was very secluded and beautiful

Beautiful cabin with awesome view..

The location was good. Cabin was nice

We loved the location, cleanliness and all around amenities of this property.

The cabin was beautiful and had everything we wanted. Our weekend was wonderful!

We loved this gorgeous cabin. The views were spectacular from the front and pretty from the back decks but partially obstructed by trees. The hot tub was awesome and the cabin was spacious. Bring your own seasonings as there are not any provided. Overall it was amazing.

View was amazing

Overall the cabin was amazing!

Peaceful location with gorgeous views from the pavilion.

Peaceful area. Easy check in and check out. Cabins are very maintained. This was my second visit and I plan to return! Thanks for a great time!

The cabin was great, although the photos of the back deck are misleading. There is no clearing to see the mountains. It was quiet and the pool was nice.

The cabin was in exceptional condition. It was very clean, and very nice. My family couldn't ask for a better, more supplied place to stay. Loved it.

Wonderful location, amenities, clean and up to date.

Cabin was clean and very nice. Lots to do in the area

The bed was very worn and uncomfortable needs a new mattress, and you either froze or burnt up regulating the temperature in the cabin was challenging, love seat was worn if the owners would put a new mattress on the bed it would make a world of difference