The Happy Camper - Helen, GA

I stayed at the Happy Camper in Helen, GA 12/26-12/29/2022. The home is very cute! Large porches, great seating area outside. The bathroom and living room are very spacious and the gas fireplace was great! We also enjoyed playing the cards and board games provided. The bedrooms are small but doable for average size people, the beds are also small (full size?) and the mattresses could use an upgrade. The hot tub was not working during our stay. We left it on for the duration of our stay hoping it would heat up, but it never reached over 60 degrees, so we were unable to enjoy that amenity. Other than the hot tub, I did not have an issue with the accommodations at all and likely would have left the review at that. However, I had a huge issue with VACASA, the management company of this property. On our second night there, we left to go to the laundromat (there is no washer and dryer in the home) and upon returning to the cabin around 7pm, I noticed the water wasn’t working. I reported the issue to Vacasa and also notified them about the hot tub at this time. Around 730pm 12/27, VACASA called and said that we would need to leave the property due to the water being out. I let them know that I would not be leaving that evening as I had started drinking. The lady told me she couldn’t authorize me to stay but she would would get with a supervisor to let them know and call me back. They did not call me back. I packed all my belongings that evening and loaded them up. I also started calling local hotels and none of them had pet friendly accommodations for the remainder of our stay. At that point, I emailed Vacasa and let them know that we could not find any other accommodations for the duration of our stay and asked how we could resolve the issue. I didn’t get a response or a call back. The water came back on just after 10pm. Yay, the issue is resolved, I thought, and shortly thereafter we went to bed. Upon waking up the next morning, I checked my Vacasa app and it said my checkout date was 12/27. I called Vacasa and was on the phone with them letting them know about the issue with the dates and that I was still in the cabin and would be until my checkout date 12/29. At that point they said, they had refunded half my money and in order to stay I would need to pay them the amount the refunded. The call disconnected shortly after that. I checked my banking app and called the bank, there was no refund or pending refund at the time. I called Vacasa back and got a different agent who was difficult to understand so I gave them my information and asked that the previous rep call me back so I would not have to reexplain the hour long disconnected call with another agent. She put that request in for me. We left the cabin and went to an Escape room. Upon leaving the escape room, I checked my banking app and Vacasa had charged my account for an additional $540 but still no refund or pending refund. I never authorized them to charge my (out of room for rest of review)

This home was clean, had everything we needed and was super close to town! It was super cozy.

Perfect little cabin within walking distance to town. Feels pretty private depsite the fact that there are 3 other cabins next to and below it. The Hot tub did not work, that was the biggest let down as I picked that cabin specifically because it had one. Coffee maker also did not work, we had to go into town to get coffee first thing each morning. We would definitely stay here again if the hot tub would work next time.

Quiet and lovely views. Very close to town.

Nice little cabin in the woods. Worked great for our family of four.

We loved how close we were to everything in Helen also how very quiet and peaceful. Had plenty of room for my wife, myself and our fur baby. Had room for two more couples. Loved all the deck room and the nice hot tub.

Incredible location get the coolness of the mountains along with the privacy having your morning coffee on the deck. Less than 3 Minutes from the adorable town of Helen.

This cabin was perfect for a family of three with dogs. We were close enough to town to walk, if needed, but also enjoyed the privacy of the cabin. The hot tub was great after a chilly tubing adventure!

A gorgeous cabin, very convenient and pleasant. The driveway up the hill has a very narrow path and we did dread meeting a truck on that narrow path, but luckilly that never happened (we noted a lot of narrow hill residential roadways in the area).

The hot tub was a nice addition and I think this is the only unit that has one in this little 5 unit project. The area is very private with only the 5 cabins nearby and only a few other homes on the entire hill.

The Happy Camper was perfect! close to everything and in town!
The place was clean and very organized, I Would suggest having an extra set of sheets for the pull-out sofa other than that everything perfect for us, the kids had so much fun in the Hot Tub and even our dog Tahoe enjoyed the outdoors!
Thank you for having us!