Casago did not let us know we could check in early after they said they would. (It was ready well before we arrived). The communication from the get go with Casago was the most disorganized, unprofessional and worst customer service I have encountered with any vacation rental management company. I hope they improve, as they are pushing away customers with their contracted 24/7 off shore customer service who have no idea about the properties they are managing! We were given vastly different information from each person we spoke with!
Electronic lock was inoperable and door left open upon check-in. Had to get a hold of Casago (took several texts & phone calls) to find out how to get a physical key which we used the entire week. We were informed the electronic lock would be fixed 'soon'. It was not fixed for our entire stay.
House was not very clean. Needs a good deep cleaning (drawers with food, spills) and repairs to the tile moulding in kitchen. We cleaned when we arrived.
Kitchen is very well stocked! It has everything you need to cook for 1 or a dozen. There is only 1 wine glass, would be nice to have wine glasses. Wish there was a BBQ grill! The dining chair cushions are stained badly, looks like kids put their dirty feet on them, all of them. Should be recovered or replaced.
Views from the house are peek a boo views through houses, trees and power lines. We only used 1 bedroom on main floor with queen bed which was pretty comfortable. Rooms are very small, but cosy. Would be nice to have a wall mounted bedside table in the main floor queen room, as there is no place to put a glass of water or phone, etc. for either side of the bed due to the small size of the room.
There is only 1 shower, no bath. The other shower is a dog wash, but nice and updated. The main bath has been remodeled recently-great shower water pressure and it was the cleanest room in the house.
It is a cute property, just needs some TLC and different management.
Kelly L.
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Oct 2026