Coronavirus resource guide for our vacation rental guests

Updates on our response to COVID-19

Last updated: April 19, 2021

At Vacasa, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever—and we know it's important to keep you in the loop as you book and prepare for upcoming travel. We'll update this page as new information becomes available about policies, procedures, and travel advisories.


Changing or cancelling an upcoming trip

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.

We’re offering simple, flexible change and cancellation policies (including options with no extra fees).

Learn about our cancellation policy >


Need to cancel?
Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Vacasa stay when you're ready to travel.

Cancel and receive a Future Stay Credit >

You can also log in to your Trip Manager to see cancellation options for your specific reservation.


If Vacasa cancels

If Vacasa cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.


Our professional housekeeping

Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness: Vacasa Premium Clean. This new cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.

Learn about Vacasa Premium Clean >

In addition, to minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.


Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

Our Customer Experience team is prepared to answer your questions and can be reached any time at 888-387-0151 or info@vacasa.com. We advise you to email rather than calling if your reservation is more than 30 days away.



If you own a vacation rental managed by Vacasa, please visit our homeowner resource page.

Regulations on travel, gatherings, and short-term rentals

We update this information regularly, but please check with the state and local governments of your destination and home state for the most current rules that may apply to your trip (including requirements on face coverings).*

TRAVEL: Effective January 26, all air passengers entering the United States are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.

View state regulations >

TRAVEL: Travelers from out of state should submit a travel declaration and arrive with proof of a negative COVID-19 test, or follow the work plan submitted by their employer, or receive a COVID-19 test upon arrival and follow strict social distancing while awaiting results

Municipality of Anchorage: All indoor gatherings involving consumption of food or drink are limited to 25 people; indoor gatherings without food or drink are limited to 35 people

View state regulations >

  • TRAVEL: The state recommends that travelers delay travel until fully vaccinated, follow CDC travel guidance, isolate and follow public health recommendations if they test positive or develop symptoms, and avoid non-essential travel if not yet fully vaccinated

View state regulations >

View state regulations >

GATHERINGS: Private indoor gatherings or events of up to ten people (e.g. dinner parties, house parties, birthday parties) are permitted in Phase 2, with certain conditions outlined in the order

View state regulations >

  • TRAVEL: All persons entering the state of Hawaii must quarantine for 10 days upon arrival, unless they receive a negative COVID-19 test taken within 72 hours before departure of the final leg of their trip to the state, and have a negative result in hand before boarding the final leg of the trip. Travel between islands to Maui County and Hawaii County currently requires a pre-travel test. More on pre-travel testing program here
  • SHORT-TERM RENTALS: Travelers subject to a mandatory quarantine cannot complete their quarantine in a short-term vacation rental, and must designate a hotel or other allowed location as their quarantine location
  • Kauai: Until April 5, all trans-Pacific travelers arriving on Kauai are subject to a 10-day self-quarantine regardless of testing. Quarantines cannot be completed in a short-term vacation rental. Beginning April 5, Kauai will rejoin the state’s Safe Travels pre-travel testing program (see Hawaii TRAVEL section above). Intercounty travelers five and older are exempt from quarantine if the travelers receive a negative test result from a test taken after they have been physically present in the state of Hawai’i for at least 72 hours.
  • Maui: In addition to the Hawaii Safe Travels pre-travel testing program, travelers to Maui must download either the AlohaSafe Alert application or another Google-Apple Exposure Notification System application, or enable their exposure notification setting on their mobile device

View state regulations >

TRAVEL: Travelers 18 and over from outside of Maine, New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island checking into any lodging in Maine must sign a Certificate of Compliance indicating they have received a negative result taken within 72 hours prior to arrival, or that they will quarantine for the shorter of 10 days or the duration of their stay, or that they have already completed a quarantine in Maine, or that they have been fully vaccinated, or that they have tested positive for COVID-19 in the last three months

View state regulations >

TRAVEL: Beginning March 22, the state’s travel order will be replaced with a Travel Advisory, under which travelers will be advised, but not required, to quarantine for 10 days upon arrival

View state regulations >

GATHERINGS : Indoor gatherings at residential venues may include up to 15 people from up to 3 households

View state regulations >

GATHERINGS: Indoor private social gatherings are restricted to 10 or fewer persons. This provision does not apply to the gathering of persons living within the same household.

View state regulations >

TRAVEL: Travelers arriving from outside the country or from a cruise ship must quarantine for 10 days upon arrival; quarantine can be shortened to 7 days with a negative molecular test result (exceptions for fully vaccinated people, and people who have been diagnosed with COVID-19 within the last 90 days)

View state regulations >

  • TRAVEL: Travelers entering New Mexico from outside the state are “recommended to self-isolate or self-quarantine” for the shorter of 14 days or the duration of their stay, and “should be tested for COVID-19” upon arrival
  • SHORT-TERM RENTALS: Occupancy in vacation rentals may not exceed 15 guests in Turquoise Level counties, 10 guests in Green Level counties, and 5 guests in Yellow and Red Level counties; county levels can be found here

View state regulations >

  • TRAVEL: Asymptomatic travelers entering New York are no longer required to test or quarantine, but all travelers must complete a Traveler Health Form unless the traveler had left the state for less than 24 hours or is coming to the state from Pennsylvania, New Jersey, Connecticut, Massachusetts, or Vermont

View state regulations >

  • TRAVEL Recommended quarantine for 14 days upon arrival from outside of the state
  • GATHERINGS: Beginning December 3, gatherings are limited according to the risk level of each county: 6 people from a recommended limit of 2 households in Extreme Risk and High Risk; 8 people from a recommended limit of 2 households in Moderate Risk; and 10 people from a recommended limit of 4 households in Lower Risk. Risk levels of each county can be found in map or table form here
  • SHORT-TERM RENTALS: The at-home gathering limit applies for the designated risk level of the county where the vacation rental is located. Renters are required to follow the Sector Guidance for Gatherings.

View state regulations >

GATHERINGS: The state recommends gathering sizes be limited to 10 or fewer in counties with a High level of transmission and 25 or fewer in counties with a Moderate level of transmission

View state regulations >

  • TRAVEL: Visitors to Vermont who are unvaccinated must get a COVID-19 test within 3 days before arriving in Vermont. If the test is positive, do not come to Vermont. Bring proof of a negative test result with you. Vaccinated people do not need to get tested or quarantine. People who have had COVID-19 within the last three months and have recovered do not need to test or quarantine unless they develop new symptoms. When arriving at your lodging, you and your party must complete a Certificate of Compliance.

GATHERINGS: If you are fully vaccinated you may gather with other fully vaccinated people or households, and with up to two unvaccinated people or households at a time. If you are not fully vaccinated, you may gather with fully vaccinated people or households, or with one other unvaccinated person or household at a time. If you live alone, you may gather with people who live in one other household.

View state regulations >

  • GATHERINGS: All public and private in-person indoor gatherings of more than 10 individuals who do not live in the same residence are prohibited; This restriction does not apply to the gathering of family members living in the same residence

View state regulations >

  • TRAVEL: Travelers visiting Washington are advised to get vaccinated if eligible, and to otherwise get tested 3-5 days after arrival and self-quarantine for 7 days if the test is negative, or self-quarantine for 10 days if not getting tested
  • GATHERINGS: In Phase 3 counties, indoor gatherings are limited to a maximum of 10 people from outside your household. In Phase 2 counties, the limit is 5 people from no more than 2 households. Indoor social gatherings are prohibited in Phase 1. County phases can be found here.


*Travel advisories are intended for informational purposes only, and should not be considered legal advice.