Coronavirus resource guide for our vacation rental guests

Updates on our response to COVID-19

Last updated: May 17, 2021

At Vacasa, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever—and we know it's important to keep you in the loop as you book and prepare for upcoming travel. We'll update this page as new information becomes available about policies, procedures, and travel advisories.


Changing or cancelling an upcoming trip

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.

We’re offering simple, flexible change and cancellation policies (including options with no extra fees).

Learn about our cancellation policy >


Need to cancel?
Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Vacasa stay when you're ready to travel.

Cancel and receive a Future Stay Credit >

You can also log in to your Trip Manager to see cancellation options for your specific reservation.


If Vacasa cancels

If Vacasa cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.


Our professional housekeeping

Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness: Vacasa Premium Clean. This new cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.

Learn about Vacasa Premium Clean >

In addition, to minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.


Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

Our Customer Experience team is prepared to answer your questions and can be reached any time at 888-387-0151 or info@vacasa.com. We advise you to email rather than calling if your reservation is more than 30 days away.



If you own a vacation rental managed by Vacasa, please visit our homeowner resource page.

Regulations on travel, gatherings, and short-term rentals

We update this information regularly, but please check with the state and local governments of your destination and home state for the most current rules that may apply to your trip (including requirements on face coverings).*

TRAVEL : Effective January 26, all air passengers entering the United States are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.

View state regulations >

  • TRAVEL: The state recommends that travelers delay travel until fully vaccinated, follow CDC travel guidance, isolate and follow public health recommendations if they test positive or develop symptoms, and avoid non-essential travel if not yet fully vaccinated

View state regulations >

View state regulations >

GATHERINGS : Private indoor gatherings or events of up to ten people (e.g. dinner parties, house parties, birthday parties) are permitted in Phase 2, with certain conditions outlined in the order

View state regulations >

  • TRAVEL: All travelers must have a negative test result uploaded into the Safe Travels portal before beginning the final leg of their trip to bypass the state’s 10-day quarantine requirement. Fully vaccinated individuals traveling between counties may also bypass the 10-day quarantine by uploading their proof of vaccination to Safe Travels.
  • SHORT-TERM RENTALS: Travelers subject to a mandatory quarantine cannot complete their quarantine in a short-term vacation rental, and must designate a hotel or other allowed location as their quarantine location
  • Maui: In addition to the Hawaii Safe Travels pre-travel testing program, travelers to Maui must download either the AlohaSafe Alert application or another Google-Apple Exposure Notification System application, or enable their exposure notification setting on their mobile device

View state regulations >

TRAVEL: International travelers eligible to travel to the United States under national guidelines who have been fully vaccinated should get tested with a viral test 3-5 days after travel. If not fully vaccinated, international travelers who arrive in Maine within 7 days of arrival to the U.S. must quarantine for 7 days and get a COVID test 3-5 days after arrival in the U.S.

View state regulations >

TRAVEL: Beginning March 22, the state’s travel order will be replaced with a Travel Advisory, under which travelers will be advised, but not required, to quarantine for 10 days upon arrival

View state regulations >

GATHERINGS : Indoor gatherings at residential venues may include up to 15 people from up to 3 households

View state regulations >

GATHERINGS: Indoor private social gatherings are restricted to 10 or fewer persons. This provision does not apply to the gathering of persons living within the same household.

View state regulations >

TRAVEL: Travelers arriving from outside the country or from a cruise ship must quarantine for 10 days upon arrival; quarantine can be shortened to 7 days with a negative molecular test result (exceptions for fully vaccinated people, and people who have been diagnosed with COVID-19 within the last 90 days)

View state regulations >

  • TRAVEL: Travelers entering New Mexico from outside the state are “recommended to self-isolate or self-quarantine” for the shorter of 14 days or the duration of their stay, and “should be tested for COVID-19” upon arrival
  • SHORT-TERM RENTALS : Occupancy in vacation rentals may not exceed 15 guests in Turquoise Level counties, 10 guests in Green Level counties, and 5 guests in Yellow and Red Level counties; county levels can be found here

View state regulations >

  • TRAVEL: Asymptomatic travelers entering New York are no longer required to test or quarantine, but all travelers must complete a Traveler Health Form unless the traveler had left the state for less than 24 hours or is coming to the state from Pennsylvania, New Jersey, Connecticut, Massachusetts, or Vermont

View state regulations >

  • TRAVEL Recommended quarantine for 14 days upon arrival from outside of the state
  • SHORT-TERM RENTALS: The at-home gathering limit applies for the designated risk level of the county where the vacation rental is located. Renters are required to follow the Sector Guidance for Gatherings.

View state regulations >

GATHERINGS: The state recommends gathering sizes be limited to 10 or fewer in counties with a High level of transmission and 25 or fewer in counties with a Moderate level of transmission

View state regulations >

TRAVEL: Except for international travel, travel no longer requires testing or quarantine.

GATHERINGS: For indoor gatherings, there can be one unvaccinated person per 50 square feet, up to 300 unvaccinated people (whichever is less), plus any number of fully vaccinated people.

View state regulations >

  • TRAVEL: Travelers visiting Washington are advised to get vaccinated if eligible, and to otherwise get tested 3-5 days after arrival and self-quarantine for 7 days if the test is negative, or self-quarantine for 10 days if not getting tested
  • GATHERINGS: In Phase 3 counties, indoor gatherings are limited to a maximum of 10 people from outside your household. In Phase 2 counties, the limit is 5 people from no more than 2 households. Indoor social gatherings are prohibited in Phase 1. County phases can be found here.


*Travel advisories are intended for informational purposes only, and should not be considered legal advice.