Coronavirus resource guide for our vacation rental guests

Updates on our response to COVID-19

Last updated: June 15, 2021

At Vacasa, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever—and we know it's important to keep you in the loop as you book and prepare for upcoming travel. We'll update this page as new information becomes available about policies, procedures, and travel advisories.


Changing or cancelling an upcoming trip

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.

We’re offering simple, flexible change and cancellation policies (including options with no extra fees).

Learn about our cancellation policy >


Need to cancel?
Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Vacasa stay when you're ready to travel.

Cancel and receive a Future Stay Credit >

You can also log in to your Trip Manager to see cancellation options for your specific reservation.


If Vacasa cancels

If Vacasa cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.


Our professional housekeeping

Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness: Vacasa Premium Clean. This new cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.

Learn about Vacasa Premium Clean >

In addition, to minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.


Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

Our Customer Experience team is prepared to answer your questions and can be reached any time at 888-387-0151 or info@vacasa.com. We advise you to email rather than calling if your reservation is more than 30 days away.



If you own a vacation rental managed by Vacasa, please visit our homeowner resource page.

Regulations on travel, gatherings, and short-term rentals

We update this information regularly, but please check with the state and local governments of your destination and home state for the most current rules that may apply to your trip (including requirements on face coverings).*

TRAVEL: All air passengers entering the United States (including U.S. citizens and Legal Permanent Residents) must present a negative COVID-19 test, taken within three calendar days of departure or proof of recovery from the virus within the last 90 days​. Airlines must confirm the negative test result or proof of recovery for all passengers two years of age and over prior to boarding. ​Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.

View state regulations >

  • TRAVEL: The state recommends that travelers delay travel until fully vaccinated, follow CDC travel guidance, isolate and follow public health recommendations if they test positive or develop symptoms, and avoid non-essential travel if not yet fully vaccinated

View state regulations >

  • TRAVEL: Travelers entering the state who have been fully vaccinated in Hawaii may bypass quarantine without a pre-travel test. Upload the vaccination recording to Safe Travels or have it in hand when arriving in Hawaii. Pre-travel test for all others entering the state. All restrictions on inter-county travel lifted on June 15.
  • SHORT-TERM RENTALS: Travelers subject to a mandatory quarantine cannot complete their quarantine in a short-term vacation rental, and must designate a hotel or other allowed location as their quarantine location
  • Maui: In addition to the Hawaii Safe Travels pre-travel testing program, travelers to Maui must download either the AlohaSafe Alert application or another Google-Apple Exposure Notification System application, or enable their exposure notification setting on their mobile device

View state regulations >

TRAVEL: International travelers eligible to travel to the United States under national guidelines who have been fully vaccinated should get tested with a viral test 3-5 days after travel. If not fully vaccinated, international travelers who arrive in Maine within 7 days of arrival to the U.S. must quarantine for 7 days and get a COVID test 3-5 days after arrival in the U.S.

View state regulations >

TRAVEL: Travelers arriving from outside the country or from a cruise ship must quarantine for 10 days upon arrival; quarantine can be shortened to 7 days with a negative molecular test result (exceptions for fully vaccinated people, and people who have been diagnosed with COVID-19 within the last 90 days)

View state regulations >

  • TRAVEL: Travelers entering New Mexico from outside the state are “recommended to self-isolate or self-quarantine” for the shorter of 14 days or the duration of their stay, and “should be tested for COVID-19” upon arrival

View state regulations >

  • TRAVEL: Asymptomatic travelers entering New York are no longer required to test or quarantine, but all travelers must complete a Traveler Health Form unless the traveler had left the state for less than 24 hours or is coming to the state from Pennsylvania, New Jersey, Connecticut, Massachusetts, or Vermont

View state regulations >

  • TRAVEL Recommended quarantine for 14 days upon arrival from outside of the state
  • GATHERINGS: Gatherings are limited according to the risk level of each county: 6 people from a recommended limit of 2 households in Extreme Risk and High Risk; 8 people from a recommended limit of 2 households in Moderate Risk; and 10 people from a recommended limit of 4 households in Lower Risk. Risk levels of each county can be found in map or table form here
  • SHORT-TERM RENTALS: The at-home gathering limit applies for the designated risk level of the county where the vacation rental is located. Renters are required to follow the Sector Guidance for Gatherings.

View state regulations >

GATHERINGS: The state recommends gathering sizes be limited to 10 or fewer in counties with a High level of transmission and 25 or fewer in counties with a Moderate level of transmission

View state regulations >

  • TRAVEL: Travelers visiting Washington are advised to get vaccinated if eligible, and to otherwise get tested 3-5 days after arrival and self-quarantine for 7 days if the test is negative, or self-quarantine for 10 days if not getting tested
  • GATHERINGS: In Phase 3 counties, indoor gatherings are limited to a maximum of 10 people from outside your household. In Phase 2 counties, the limit is 5 people from no more than 2 households. Indoor social gatherings are prohibited in Phase 1. County phases can be found here.


*Travel advisories are intended for informational purposes only, and should not be considered legal advice.