Last updated: December 2, 2020
At Vacasa, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever—and we know it's important to keep you in the loop as you book and prepare for upcoming travel. We'll update this page as new information becomes available about policies, procedures, and travel advisories.
While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.
We’re offering simple, flexible change and cancellation policies (including options with no extra fees).
Learn about our cancellation policy >
Need to cancel?
Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Vacasa stay when you're ready to travel.
Cancel and receive a Future Stay Credit >
You can also log in to your Trip Manager to see cancellation options for your specific reservation.
If Vacasa cancels
If Vacasa cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.
Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness: Vacasa Premium Clean. This new cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.
Learn about Vacasa Premium Clean >
In addition, to minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.
Our thoughts are with you during this time, and we want to do our best to support you.
Our Customer Experience team is prepared to answer your questions and can be reached any time at 888-387-0151 or info@vacasa.com. We advise you to email rather than calling if your reservation is more than 30 days away.
If you own a vacation rental managed by Vacasa, please visit our homeowner resource page.
TRAVEL: Travelers from out of state are required to submit a travel declaration and a negative test, or purchase of a test upon arrival and quarantine until results are available
GATHERINGS: Indoor gatherings in homes must be capped at no more than 10 people
A September 25, 2020, executive order from Governor DeSantis prohibits local governments from adopting any emergency ordinance that prevents an individual from working or from operating a business
GATHERINGS: No gatherings of more than 50 people, per Executive Order 11.13.20.01, from November 16 through November 30
GATHERINGS: Gatherings of more than 10 people are prohibited unless they are members of the same household
TRAVEL: Travelers 18 and over from outside of Maine, Vermont, or New Hampshire checking into any lodging in Maine must sign a Certificate of Compliance indicating they have received a negative result taken within 72 hours prior to arrival, that they will quarantine for the shorter of 14 days or the duration of their stay, or that they have already completed a quarantine in Maine
TRAVEL: All visitors and returning residents, unless coming from a lower-risk state, must complete a Massachusetts Travel Form prior to arrival, and either quarantine for 14 days or produce a negative COVID-19 test result administered within 72 hours prior to arrival
GATHERINGS: Gatherings in residential venues are limited to no more than 10 people from no more than 2 households, through December 8, 2020
GATHERINGS: Montanans urged (not mandatory) “in the strongest terms” to limit involvement in any in-person gatherings of 15 or more people—“including private gatherings inside a home” beginning November 20
GATHERINGS: Private gatherings are limited to no more than 10 people from no more than 2 separate households, and the state’s face covering requirement has been extended to private gatherings, through December 15
TRAVEL: Travelers arriving from out of the country, from a cruise ship, or from outside of the New England states must quarantine for 14 days upon arrival, or quarantine for 14 days prior to arrival as long as public transportation was not used to get to the state; quarantine can be shortened to 7 days with a negative molecular test result
TRAVEL: Travelers must have a negative COVID-19 test within 72 hours prior to arrival, or they must quarantine for 14 days upon arrival. Travelers may leave quarantine if they receive a negative test result during the 14-day travel quarantine period
Nashville limits gatherings of separate households to 8 people from November 23 through December 13
Cameron County prohibits social gatherings of more than 10 persons that are not members of a single family, through January 4, 2021
Bexar County requires Household Social Gatherings to be limited to 10 persons
GATHERINGS: The state recommends gathering sizes be limited to 10 or fewer in counties with High or Moderate levels of transmission; 50 or fewer in counties with Low level transmission
GATHERINGS: Public and private indoor and outdoor gatherings limited to 25 people
*Travel advisories are intended for informational purposes only, and should not be considered legal advice.