Coronavirus resource guide for our vacation rental guests

Updates on our response to COVID-19

Last updated: March 1, 2021

At Vacasa, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever—and we know it's important to keep you in the loop as you book and prepare for upcoming travel. We'll update this page as new information becomes available about policies, procedures, and travel advisories.

Changing or cancelling an upcoming trip

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.

We’re offering simple, flexible change and cancellation policies (including options with no extra fees).

Learn about our cancellation policy >

Need to cancel?
Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Vacasa stay when you're ready to travel.

Cancel and receive a Future Stay Credit >

You can also log in to your Trip Manager to see cancellation options for your specific reservation.

If Vacasa cancels

If Vacasa cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.

Our professional housekeeping

Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness: Vacasa Premium Clean. This new cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.

Learn about Vacasa Premium Clean >

In addition, to minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.

Here for you

Our thoughts are with you during this time, and we want to do our best to support you.

Our Customer Experience team is prepared to answer your questions and can be reached any time at 888-387-0151 or We advise you to email rather than calling if your reservation is more than 30 days away.

If you own a vacation rental managed by Vacasa, please visit our homeowner resource page.

Regulations on travel, gatherings, and short-term rentals

We update this information regularly, but please check with the state and local governments of your destination and home state for the most current rules that may apply to your trip (including requirements on face coverings).*

TRAVEL: Effective January 26, all air passengers entering the United States are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.

View state regulations >

TRAVEL: Travelers from out of state should submit a travel declaration and arrive with proof of a negative COVID-19 test, or follow the work plan submitted by their employer, or receive a COVID-19 test upon arrival and follow strict social distancing while awaiting results

Municipality of Anchorage: All indoor gatherings involving consumption of food or drink are limited to 10 people; indoor gatherings without food or drink are limited to 15 people

View state regulations >

  • TRAVEL: Californians “should avoid” non-essential travel to any part of the state more than 120 miles from home, or to other states or countries; Non-essential travelers from other states or countries are “strongly discouraged” from entering the state and should quarantine for 10 days after arrival (with limited exceptions)
  • SHORT-TERM RENTALS: CDPH announced Monday, January 25, the removal of the Regional Stay Home Order statewide. Each county in the state is now assigned a tier in the Blueprint for a Safer Economy. Short-term rentals are allowed to open with modifications based on each tier.
  • Mammoth Lakes: All occupancies in short-term rentals are limited to members of the same household or living unit through April 30. Mixing households within a unit/room is prohibited

  • TRAVEL: With some exceptions, currently all travelers entering Canada by land or air are required to quarantine or isolate for 14 days and must provide proof of a valid COVID-19 molecular test result if the traveller is 5 years of age or older, regardless of citizenship. Further, unless exempt, additional new post-arrival testing requirements upon arrival and toward the end of the quarantine apply, as well as further limitations including mandatory stays at a government authorized hotel and other requirements. All travelers must submit an application via ArriveCAN.
    Please review this page for detailed information.
  • British Columbia: Currently, social gatherings of any size with anyone other than your household or, if you live alone, your core bubble are not permitted at vacation accommodations.
    Check the B.C. CDC website for the latest information.
  • Ontario: Restrictions vary by Public Health Unit region. In the Grey Bruce Health Unit covering the Blue Mountains, social gatherings in vacation accommodations are limited to a maximum of 10 people, unless all individuals in the group are members of the same household. Check this page for more information.

View state regulations >

  • GATHERINGS: In counties in Levels Blue, Yellow, and Orange, gatherings limited to no more than 10 individuals from no more than 2 households, with no limit on gatherings of individuals living in the same residence; In counties in Levels Red and Purple, gatherings of individuals from separate households are prohibited
  • Pitkin County: Gatherings limits, including within lodging units, align with the state’s Level Orange, meaning gatherings may include up to 10 people from up to 2 households; Beginning December 14, travelers to Pitkin County who are not residents of Pitkin, Eagle, or Garfield County will be required to sign an affidavit that includes a negative test result for any person over the age of 10 on a test administered within 72 hours prior to arrival, be symptom free for 10 days prior to your travel, and quarantine for 10 days if you have not completed a test

View state regulations >

GATHERINGS: Private indoor gatherings or events of up to ten people (e.g. dinner parties, house parties, birthday parties) are permitted in Phase 2, with certain conditions outlined in the order

View state regulations >

  • TRAVEL: All persons entering the state of Hawaii must quarantine for 10 days upon arrival, unless they receive a negative COVID-19 test taken within 72 hours before departure of the final leg of their trip to the state, and have a negative result in hand before boarding the final leg of the trip. Travel between islands to Maui County and Hawaii County currently requires a pre-travel test. More on pre-travel testing program here
    • Maui: All travelers into Maui County, whether interisland or transpacific, who wish to avoid quarantine by pre-testing within the State’s Safe Travels Program, must additionally download either the AlohaSafe Alert application or another Google-Apple Exposure Notification System application, or enable their exposure notification setting on their mobile device. Proof of registration, such as showing airport screeners or any law enforcement officer, the application installed or setting enabled on a traveler’s mobile device, is required. Failure to register with an exposure notification system prior to arrival into Maui County shall result in mandatory quarantine, except for any individual under the age of 18, or who does not possess a mobile device. Only for those who do not possess a mobile device, at least one individual in their traveling party will be required to comply.
  • SHORT-TERM RENTALS: Travelers subject to a mandatory quarantine cannot complete their quarantine in a short-term vacation rental, and must designate a hotel or other allowed location as their quarantine location
  • Kauai: Effective January 5, 2021, all trans-Pacific travelers arriving on Kauai are subject to a 10-day self-quarantine regardless of testing. Quarantines cannot be completed in a short-term vacation rental. Intercounty travelers five and older are exempt from quarantine if the travelers receive a negative test result from a test taken after they have been physically present in the state of Hawai’i for at least 72 hours.

View state regulations >

TRAVEL: Travelers 18 and over from outside of Maine, Vermont, or New Hampshire checking into any lodging in Maine must sign a Certificate of Compliance indicating they have received a negative result taken within 72 hours prior to arrival, that they will quarantine for the shorter of 10 days or the duration of their stay, or that they have already completed a quarantine in Maine

View state regulations >

TRAVEL: Anyone entering the state must get a COVID-19 test upon arrival or within 72 hours before travel to Maryland; travelers must quarantine while awaiting test results; testing sites can be found using

View state regulations >

TRAVEL: All visitors and returning residents, unless coming from a lower-risk state, must complete a Massachusetts Travel Form prior to arrival, and either quarantine for 10 days or produce a negative COVID-19 test result administered within 72 hours prior to arrival

View state regulations >

GATHERINGS: Gatherings in residential venues are limited to no more than 10 people from no more than 2 households through March 29

View state regulations >

GATHERINGS: Indoor private social gatherings are restricted to 10 or fewer persons. This provision does not apply to the gathering of persons living within the same household.

View state regulations >

TRAVEL: Travelers arriving from out of the country, from a cruise ship, or from outside of the New England states must quarantine for 10 days upon arrival, or quarantine for 10 days prior to arrival as long as public transportation was not used to get to the state; quarantine can be shortened to 7 days with a negative molecular test result

View state regulations >

  • TRAVEL: Travelers entering New Mexico from outside the state are “recommended to self-isolate or self-quarantine” for the shorter of 14 days or the duration of their stay, and “should be tested for COVID-19” upon arrival
  • SHORT-TERM RENTALS: Beginning December 2, any home, apartment, condominium, or other similar space that is offered as a vacation rental may operate but may not exceed 10 guests in Green Level counties, and 5 guests in Yellow and Red Level counties; county levels can be found here

View state regulations >

  • TRAVEL: Travelers from a non-contiguous state must quarantine for 14 days upon arrival unless they receive a test within 72 hours of arrival quarantine for 3 days, followed by another test on the 4 day to exit quarantine upon receipt of a second negative result; all travelers must complete a Traveler Health Form

View state regulations >

  • TRAVEL: Recommended quarantine for 14 days upon arrival from outside of the state
  • GATHERINGS: Beginning December 3, gatherings are limited according to the risk level of each county: 6 people from a recommended limit of 2 households in Extreme Risk and High Risk; 8 people from a recommended limit of 2 households in Moderate Risk; and 10 people from a recommended limit of 4 households in Lower Risk. Risk levels of each county can be found in map or table form here
  • SHORT-TERM RENTALS: The at-home gathering limit applies for the designated risk level of the county where the vacation rental is located. Renters are required to follow the Sector Guidance for Gatherings.

View state regulations >

Cameron County prohibits social gatherings of more than 10 persons that are not members of a single family, through through 12:01 p.m. on March 5

Bexar County requires Household Social Gatherings to be limited to 10 persons

View state regulations >

GATHERINGS: The state recommends gathering sizes be limited to 10 or fewer in counties with High or Moderate levels of transmission; 50 or fewer in counties with Low level transmission

View state regulations >

  • TRAVEL: Travelers arriving in a personal vehicle must complete a 14-day quarantine in their home state or upon arrival, or a 7-day quarantine followed by a negative test; Travelers using short-term lodging must sign a Certificate of Compliance; Travelers may not stay with a Vermont host or stay in a Vermont lodging establishment or short-term rental with another household, except that a vaccinated individual or household may stay with a single non-vaccinated household. Even if you have completed a quarantine, or intend to quarantine with another household, you may not gather with another household in Vermont. People who have been fully vaccinated no longer need to quarantine, as long as it has been at least two weeks since the final dose.
  • GATHERINGS: Gatherings of individuals from separate households are prohibited through March 15; Individuals who live alone may gather with no more than one other household

View state regulations >

  • GATHERINGS: All public and private in-person indoor gatherings of more than 10 individuals who do not live in the same residence are prohibited; This restriction does not apply to the gathering of family members living in the same residence

View state regulations >

  • TRAVEL: Recommended 14-day quarantine upon arrival to the state for non-essential travel
  • GATHERINGS: In Phase 1 regions, indoor social and at-home gatherings are prohibited; In Phase 2 regions, indoor social and at-home gatherings are limited to 2 households, with a maximum of 5 people from outside your household (Phases by County found here)

*Travel advisories are intended for informational purposes only, and should not be considered legal advice.