Last updated: January 14, 2021
At Vacasa, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever—and we know it's important to keep you in the loop as you book and prepare for upcoming travel. We'll update this page as new information becomes available about policies, procedures, and travel advisories.
While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision about where and when you travel.
We’re offering simple, flexible change and cancellation policies (including options with no extra fees).
Learn about our cancellation policy >
Need to cancel?
Your quickest option is to cancel your trip online and receive 100% of the cost as a Future Stay Credit. As long as your check-in date is at least 7 days away, you can claim your credit in less than a minute and use it on a new Vacasa stay when you're ready to travel.
Cancel and receive a Future Stay Credit >
You can also log in to your Trip Manager to see cancellation options for your specific reservation.
If Vacasa cancels
If Vacasa cancels your reservation because the property you reserved is unavailable (for example, in compliance with a government closure order) and we are not able to accommodate you in a comparable property, you will be given the option to receive a full refund.
Our professional, local teams are committed to providing clean and safe homes for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness: Vacasa Premium Clean. This new cleaning program meets or exceeds CDC recommendations and guidance from hospitality industry experts.
Learn about Vacasa Premium Clean >
In addition, to minimize person-to-person contact, many of our homes are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff.
Our thoughts are with you during this time, and we want to do our best to support you.
Our Customer Experience team is prepared to answer your questions and can be reached any time at 888-387-0151 or info@vacasa.com. We advise you to email rather than calling if your reservation is more than 30 days away.
If you own a vacation rental managed by Vacasa, please visit our homeowner resource page.
TRAVEL: Effective January 26, all air passengers entering the United States are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.
TRAVEL: Travelers from out of state are required to submit a travel declaration and a negative test, or purchase of a test upon arrival and quarantine until results are available
Municipality of Anchorage: All indoor gatherings of people from different households are limited to 6 people in a single enclosed indoor space
A September 25, 2020, executive order from Governor DeSantis prohibits local governments from adopting any emergency ordinance that prevents an individual from working or from operating a business
GATHERINGS: No gatherings of more than 50 people, per Executive Order 11.13.20.01, from November 16 through November 30
GATHERINGS: Gatherings of more than 10 people are prohibited unless they are members of the same household
TRAVEL: Travelers 18 and over from outside of Maine, Vermont, or New Hampshire checking into any lodging in Maine must sign a Certificate of Compliance indicating they have received a negative result taken within 72 hours prior to arrival, that they will quarantine for the shorter of 10 days or the duration of their stay, or that they have already completed a quarantine in Maine
TRAVEL: Anyone entering the state must get a COVID-19 test upon arrival or within 72 hours before travel to Maryland; travelers must quarantine while awaiting test results; testing sites can be found using http://covidtest.maryland.gov
TRAVEL: All visitors and returning residents, unless coming from a lower-risk state, must complete a Massachusetts Travel Form prior to arrival, and either quarantine for 10 days or produce a negative COVID-19 test result administered within 72 hours prior to arrival
GATHERINGS: Indoor gatherings in private homes, event venues, and public spaces are limited to 10 people, December 26 until noon on January 24, 2021.
GATHERINGS: Gatherings in residential venues are limited to no more than 10 people from no more than 2 households, through January 31, 2021
GATHERINGS: Private gatherings are limited to no more than 10 people from no more than 2 separate households, and the state’s face covering requirement has been extended to private gatherings
TRAVEL: Travelers arriving from out of the country, from a cruise ship, or from outside of the New England states must quarantine for 10 days upon arrival, or quarantine for 10 days prior to arrival as long as public transportation was not used to get to the state; quarantine can be shortened to 7 days with a negative molecular test result
GATHERINGS: From December 11 through 5:00 PM on January 29, gatherings are limited to 10 people indoors and 50 people outdoors; Does not apply to people residing together in the same household
TRAVEL: Travelers must have a negative COVID-19 test within 72 hours prior to arrival, or they must quarantine for 10 days upon arrival without a test, or 7 days with a negative test on or after day 5 of quarantine
Cameron County prohibits social gatherings of more than 10 persons that are not members of a single family, through February 5, 2021
Bexar County requires Household Social Gatherings to be limited to 10 persons
GATHERINGS: The state recommends gathering sizes be limited to 10 or fewer in counties with High or Moderate levels of transmission; 50 or fewer in counties with Low level transmission
TRAVEL: All individuals in Virginia should remain at their place of residence between the hours of 12:00 a.m. and 5:00 a.m., with limited exceptions, December 14-January 31
GATHERINGS: December 14-January 31, 2021, all public and private in-person gatherings of more than 10 individuals who do not live in the same residence are prohibited; This restriction does not apply to the gathering of family members living in the same residence
*Travel advisories are intended for informational purposes only, and should not be considered legal advice.