The good:
The unit itself is absolutely stunning—everything you could want in a beachfront villa and more. The kitchen was fully stocked, the unit was spotless, clearly recently renovated, with new towels and finishes. Picture-perfect in every way.
The bad:
We booked in Palmetto Dunes, where we always stay and where we play pickleball. The afternoon before our arrival, I received an email saying construction was happening on the unit/building we rented and that we were being moved outside of Palmetto Dunes. Finding this out less than 24 hours before arrival was shocking, stressful, and frankly unacceptable. At that point, you have no real choice but to go along with it.
To Vacasa’s credit, the replacement unit was also beautiful, they arranged an extra parking pass, and they promptly refunded the price difference.
The very bad (and unacceptable):
Upon check-in, none of the TVs worked and there was no internet—at all. Not on the TVs, not on our phones. We called and texted Vacasa multiple times and were told to try basic troubleshooting that we had already done.
It was New Year’s Eve, no technicians were available, and we were told no one could come until Monday—after our Sunday checkout. We were later told the cable company believed the fiber optics had likely been cut due to construction in the building.
To make matters worse, our last full day was a complete rainout, and with no TV or internet, there was literally nothing to do. We left our vacation a day early because of it.
Vacasa told us we would receive a credit for the internet/TV failure. We have received nothing. After following up again, the response was simply, “We’re working on it.”
Bottom line:
Do not rent this unit until construction is fully completed and the internet and cable are confirmed to be working. A beautiful unit means nothing if you’re left disconnected, frustrated, and ignored—especially over a holiday.
Fran F.
|
Jan 2026
