This is a great cabin situated in a beautiful area, very close to the slopes, great choice for families. Everything inside - kitchen, furniture, bathrooms is very basic and roustic, but comfortable and clean and we had everything what we needed. We very much appreciated the jacuzzi time.The beds were comfortable, and we appreciated many books and games- which made it great for a family vacation (even if we passed the age).
Our major issues were with the guest services: The check in was very confusing to us. I nitially I received a message with one code for the key - and after 24 hr I received a completely new message with two different codes which I actually missed. Apple maps were confusing and took us to a different location, however google maps were more helpful . We arrived late, at night, and had difficulties finding location using the apple maps, and then the lock code I had was not working (since I did not see the second message from Vacasa). We were lucky to meet the neighbor - at midnight, who surprisingly actually knew the correct lock code. We felt very lucky to meet with him, and he was very nice and respectful, however it led to major questions privacy and security.
Also, the sink in the bathroom upstairs was clogged - luckily we had the unplug tool available on the side and it was easy to help ourselves - however this should not be our job on vacation. I left a message on Vacasa asking to talk to somebody about this the next day - nobody called back. In fact, I am not sure if the text messages with Vacasa were with a real person or actually an AI type of thing - since at some point, I received Chat GPT type of answers and decided to stop the communication.
In addition, we were notified in advance about the jacuzzi guy coming one of the days, however they could not give an exact time and did not give a courtesy call before. This was very inconvenient since he needed access to the house and I was interrupted during a webex meeting. Luckily we were home, otherwise this could have also created major problems with the service dogs.
Overall, I think this is a beautiful, spacious cabin in a great location close to the ski - perfect for family trips. It can definitely use some improvements, however we made the best out of it. The customer service should certainly improve: it was well below expectations, and this could be an easy fix.
Catalina B.
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Mar 2026