Robert R., a seasoned sales expert, understands the importance of working with a team that always has his back, particularly during the earliest touchpoints of developing a professional relationship.
Unfortunately, the first company he attempted to hire to manage his Sandestin condo lacked the communication and attention to detail required to successfully run an investment property, so he pivoted.
"I'm in sales, so I know what good support looks like. I walked into their office and said, 'Let's dance,' and, for whatever reason, they forgot about me."
After sharing his experience with his real estate agent, they discussed how essential it is to have dependable, communicative people manage a property, instead of approaching it with a “business by numbers” attitude. Robert's agent then recommended he meet with Vacasa to explore a potential partnership. After connecting with Vacasa’s local Sales Executive Amanda F., he knew he made the right decision.
Finding the right property management company can make all the difference in ensuring a smooth onboarding experience for any homeowner, but it requires initiative, high levels of communication, and trust.
"This is a people business, so it came down to that, quite frankly. I care about working with people I trust, like Amanda and Jacqueline, my local property manager. Vacasa always follows up, emails, checks in, or texts me. I'm a big fan of being able to speak with someone whenever I want."
Robert emphasized Vacasa's communication style, and his local team's natural ability to offer compassionate support, wasn't available at the first company he contacted. When asked to build on that thought, he explained that Vacasa’s commitment to his property and willingness to assist with even the most obscure requests solidified that he made the right choice.
"You can't pay people to care. When I have a problem, I text Jacqueline. Three seconds later, she solves it. It's beautiful to see that alignment and have someone take care of your home personally," Robert says.
"For example, I bought a new induction oven—I didn't know what that meant. In fact, [Jacqueline] took it upon herself to purchase induction-type pots and pans to ensure our guests had the appropriate cookware. That isn't a one-off experience. She's helped us with so many other obscure requests beyond the scope of her everyday job that make this relationship so valuable."
Another perk that Robert highly values is Vacasa's mobile app. This user-friendly app provides homeowners a convenient platform to manage their properties by providing real-time access to essential information like their booking calendar, home information and earnings reports.
"The app is amazing. I love using it to make reservations, place holds, and see how much money I made. I already have $10,000 from next year's reservations in the bank—and I have yet to reach bookings for the summer months," says Robert.
Another advantage that captured Robert's attention was Vacasa's ability to maximize homeowner revenue while staying competitive in a rental market like Miramar Beach.
"You've got to have somebody that knows how to interpret trends and then import that into a pricing model that works. I'm sold on it, I love it, and this place is rented every second," explains Robert.
Nevertheless, for Robert, a vacation rental's actual value lies in the experiences it provides. He shared heartwarming stories of guests choosing his property for significant life events, such as honeymoons, family vacations, and other memorable occasions. Creating those memories adds a specialness to his property that extends beyond the financial benefit.
In turn, his story inspires homeowners looking to enter the vacation rental market, emphasizing the importance of working with a team that delivers a personal touch while achieving exceptional results.
How Vacasa tripled one owner's income and saved the family vacation home
How we helped one Vacasa homeowner share her “happy place”
How we helped one homeowner rent with ease—from 17+ hours away
How a Vacasa skeptic became one of our biggest believers
How one homeowner earned over $200,000—even in 2020
How an experienced vacation rental owner found a company she could truly trust
Call 888-711-0781 to speak with a Homeowner Consultant, who can answer preliminary questions and see if we’d be a good fit for you.
If you'd like to move forward, we’ll put you in touch with our market expert in your neighborhood to explore the financial potential of your home, outline our management fee, and introduce your local team.
Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.