Okemo Mountain Lodge Condos

In general was good, all kitchen supply, clean bedding but could be cleaner, dust was on all wooden items, that make me a bit sad, but, still okey, hope they improve it. Was able to be in contact via sms which is great and huge plus! We will be back. Thank you .

This was our first visit to Okemo Lodge, this unit is in a good location ski in ski out. It could use some updating, they did say the fireplace was not working, but it would’ve been nice if it was for a winter stay. A few minor things that would’ve made the stay a little bit easier, no hangers, no dish towels, no iron, no instructions for the garbage or recycling. Bathroom extremely small. A few things would’ve been helpful and handy if they gave information about the slopes like a map, area shopping, best restaurants etc. Although parking was very easy be prepared for this unit is the last one in the building and it’s quite a distance and many stairways to get to. Also getting into the building was dangerous with luggage or anything else you may have brought stairway was never shoveled for the whole stay.

This is the second time we rented this property. The convenience of ski in ski out is what attracted us. The home itself is perfect, comfortable, clean and well equipped. However, we signed our lease in August 2021. In January 2022 we received notice from Vacasa that the fireplace was inoperable. No explanation as to why and repeated messages went unanswered. The only way we found out was via the Okemo facebook page that there was a safety issue. While I can agree that safety is a priority, I feel that we should have been compensated in some way, considering the fact that the amount we paid included a functional woodburning fireplace. It was one of the reasons and amenities that attracted us to this unit. After all, if you're renting a ski lodge, isn't part of it relaxing in front of a fire after spending the day on the slopes. This is a new management company from our previous stay. The previous rental company, Slopeside, welcomed us with a small gift bag that included hot chocolate mix, pancake mix and that famous Vermont syrup. The customer experience and satisfaction was important to them. I'm guessing that Vacasa is one of the big boys and customer service gets lost in the shuffle. Very disappointed in the lack of customer satisfaction and disclosure from Vacasa.