Review
Beautiful, comfortable spacious house in nature at the end of long uphill unpaved driveway. We stayed in August as a family of seven (and two dogs) and appreciated the space. The most comfortable (and firm) bed is in the masters bedroom on the ground floor. House is not accessible to wheelchairs at all.
Impeccable sheets and numerous bath and hot tub towels were provided, as well as paper towels, cleaning products and sponges for the kitchen, dishwasher and washing machine. Shampoo, conditioner and shower gel as well as toilet paper were also provided, but not a single tissue: we had to buy a box ourselves.
Now, everything in the other reviews about the living and dining room being so hot in summer is true, as there is no central AC (only single room units in each bedroom), then the living room ceiling fan apparently still does not work, and there are no curtains or blinds there. In the afternoon, we had to block dining room windows with boards of isolating material found in a basement closet, and living room bay windows with quilts, while running two standing fans outside upstairs bedroom doors trying to blow the air into the hallway above the living room.
Then we had an issue with the electric « smart » lock, which died (batteries did) on the second day, locking everyone out except one person who was luckily napping inside and let the rest in. We spent hours on the phone with various Vacasa staff who did their best, but were long to persuade that the lock had actually died rather than us failing to use it properly. One solution they offered was a lock box with a key, which unfortunately did not work either in any of the locks, and was not due to us failing to use it properly, as was confirmed by the staff who showed up hours later and was very helpful. This just shows how long and difficult communication is with companies who own these houses, rather than real people as owners, when something unfortunately and unexpectedly goes wrong.
After this, the landscaping person accidentally broke a bay door on the lower level when a rock flew into it as he was using the weedwacker, which made the door unusable and unsafe for the rest of the duration of our stay.
Finally, the hot tub was serviced the day before we left instead of after: it was set to an unchangeable 104 degrees and full of foaming chemicals, so we could not use it one last time before leaving.
To sum it up, the house is amazing and has great potential, but because of the overdue ceiling fan situation and all the unfortunate issues that happened and could not be handled promptly due to having to communicate with multiple company staff instead of one owner, we cannot give five stars.
Dorothee B.
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Aug 2025