The vacation rental was very nice, location and all. But the only downside that was disappointing was the roaches that accommodated our stay. Which was three days and two nights.
There were a number of roaches on each day. I'm sure we saw 20 to 30 roaches in all, in which we killed as many as we could. They were in the kitchen, bedrooms, bathrooms and living room.
When we first arrived, there was no eye-opening evidence that they were there until we started taking food out to eat. That's when they start coming out. We kept our leftovers and unopened food, as well as trash in the icebox to minimize their activity. It helped but didn't eliminate their presence.
And even though VACASA brought the pest control to treat the rental on our second day, we still had roaches that night and the next morning-our last day, when we woke up and were preparing to vacate the rental.
I contacted VACASA by calling and sending videos and pictures of the roaches when we first saw them on the first day of our arrival. And though I appreciated VACASA reaching out and taking this matter seriously. However, I would have preferred that we didn't have to deal with them. And that VACASA would have just transferred us to a different rental property equal in value. Which I requested, but they did not.
VACASA customer service was great because they stayed on top of the matter. But I hope the next guest do not encounter this matter at all.
Michelle T.
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Oct 2026