Cluster Cabin #3 - Sunriver, OR

Nice cabin in the woods, well stocked and appliances very good. Recliners in living room were saggy. Dozens of lights and outlets. Close to Sunriver Village.

We enjoyed our stay in this great little cabin. It was quiet and comfortable and had everything we needed. The only thing that could have made it a better stay in the middle of summer is central air. But the house was stocked with fans which we were very grateful for. Worked great for pulling cool air in at night and locking the house up during the day.

Overall the Cabin is very cute, quaint, clean and close to everything and also secluded which is great. Comfy and cozy feel dog friendly. 3 stars for the reasons below.

The reason I gave 3 stars is the following:

1. When we arrived the cabin smelled really badly of cleaning products/chemicals. We had to open all the windows and avoided a bathroom for a whole day. I’d recommend they rethink the products they clean with and think about toxins they are exposing guests to as well as those sensitive to smells and scented cleaners. Was not nice. They also must vacuum with the powder you sprinkle on the carpet and that smelled horrible as well and the smell never went away.

2. Sharc passes are not valid Monday - Friday since they are only open on Saturday and Sunday right now. When we booked they advertised Sharc passes and pool and hot tub availability. This was not true on the days we were there Sun 4pm - Tues 10am. It took 45 minutes on the phone and literal bargaining to get Vacasa to refund me some money($100) for this loss and inaccurate information. In my opinion way to long and should of been taken care of 15 minutes top. I say this because it was an error on the listing and not something I misread. I also didn’t like that everyone I spoke to wasn’t even in Oregon and had to send messages to get any type of response from the manager in charge. This vacation was planned for my 3 kids and was an absolute blow to me. We found a place in Bend and drove there twice to have some type of swimming.
Note: I called Vacasa prior to my check in for this mis-information. I called the Sharc Center myself Saturday to get hours and was informed of their slim hours. If I wouldn’t have called I would of been completely out of luck to have my kids enjoy their vacation. Every water place even in Bend required reservations and I was lucky to get late swims in.
Note this cost me gas, fees to swim and a lot of drive time.

3. There is misinformation on checkout. When we arrived there was a folder with info and directions on check in check out from owners. It states check out is 12pm, but on Vacasa it states check out 10am. I called Vacasa and left a message asking for confirmation and never got a call back. This to me is very unprofessional and bad customer service on Vacasa’s end.

I can’t say I enjoyed this stay because of the above. It’s felt very chaotic, unorganized and stressful. Vacasa needs to update this listing and treat the customers way better then I was. I unfortunately wouldn’t use them to book again because their accommodation to the mistakes above were not properly taken care of. I wish I could leave more stars as I’ve never had a bad experience with them before but this time it was the worst vacation we had. No one ever bothered to call me either from Vacasa.

We book this cabin a couple weeks before, we had decided to have a quick get away. It was lovely. The cabin was clean, the beds were comfortable. And one of the guests LOVED the skylight in the bathroom. She had a great bath and enjoyed the stars. A herd of deer came by every morning. While we didn't cook, the kitchen was fully stocked with plates, silverware, spices, etc. Highly recommend this cabin.

This is a very cutie and smaller cabin. The amenities were good, everything worked great and kept us warm the whole time. I loved the area it was in. Thank you and we look forward to renting it in the future!

A very clean and comfortable cabin