Personal attention creates positive impact
The Finches have owned their beachfront oasis for 20 years, but never found a management company to help it stand out in a large condo building—until they partnered with Vacasa.
The couple had worked with small, local companies in the past, but Ms. Finch said she felt like just a number to them. It was hard to reach an actual person on the phone and the whole experience felt completely impersonal. “They treated our concerns with apathy,” said Ms. Finch. When their management company was bought out by another one and things still didn’t improve, the Finches began to research different options.
A better fit
They considered another local company who had managed a large number of Pensacola Beach rentals for decades, but the beautiful presentation of homes on Vacasa.com sealed the deal. “Vacasa was far superior to any of the other companies we looked at,” said Ms. Finch. “My husband and I were so impressed with the website and the virtual tours of each home.”
Even more remarkable than the website was the income projection Ms. Finch received during her first meeting with her Vacasa New Home Specialist. “When Vacasa forecasted our revenue, I thought ‘there is no way it’s possible to earn that much in a year.’ But Vacasa actually exceeded that forecast in only a few months.”
“The personal touch I’ve gotten with Vacasa is wonderful. It’s so nice to feel that you’ve got responsible people taking care of your home.”
– C. Finch, Vacasa Homeowner
Revenue and reliability
Beyond the positive impact on their income, the Finches also values how easy it is to work with Vacasa’s local team in Pensacola Beach. They were able to continue working with the same housekeeper they’ve used for years and appreciates how they can get personalized attention even with a big company. In fact, they’ve been so pleased with their experience that they now tells others in the building about Vacasa—the highest compliment any vacation rental management company could ask for.