Starry Aspen Grove - NorthStar-Truckee, CA

only gave 1 star because I could not give zero stars. I cannot list all the things that went wrong with my visit here but it started with not being clean and ready. The heater broke and I slept with my two kids at 51 degrees F. A trim board broke and my daughter tore her pants and cut herself on the nail that was sticking up. I reached out to the local manager of this property who was slow to respond and cagy. This outfit is a sham and you should avoid it. I left a day early. Bad form

Nice view from balcony. Kitchen stocked with of old and dirty equipment, scratched Teflon pans, unorganized and thrown into shelves and drawers. Cobwebs everywhere. Dark unit w/o enough lighting. Linens dirty.

Great location. Close to I-80 freeway, Truckee, and Kings Beach. Good amenities with the Northstar clubhouse, gym and swimming pool.

Beautiful location. Not very well equipped. I could only find one blanket and no extra pillows. Reported it the first and requested extra pillows and blankets and on the night before I checked out they brought me two sets of sheets but no pillows or blankets. Needless to say, I was disappointed with the property not having proper amenities.

Our family loved staying at this hidden gem in the mountains. We felt like we were in a tree house, making the stairs worth while to climb.

We will definitely be back!

What a nice condo in a great part of Tahoe/Northstar. I would only suggest a few clarifications/updates such as directions to the hot tub and recreation center as it was alittle tough to get to and we may have been smarter to call for the shuttle. Additionally, an FYI to anyone renting that this is a 3rd floor unit so there are a LOT of stairs back and forth to the parking lot, which is fine if you are able bodied but probably something good for condo description.

Overall great place, very nice and very clean. Couch pulls out to a full bed!

Gorgeous!

The condo was very cozy, clean and well stocked. We did not have any problems with heating (I saw some reviewed mentioning this issue). It is heated by a gas stove and has two electric portable heaters on each floor, which we have not used because the gas stove kept it plenty warm. The condo is about 5 minute walk from the village, or you can request a shuttle via Northstar Transportation app. Really enjoyed our stay!

Nice place, but in winter mountain climate you need to have heat. We had young kids with us and it was a chilly 50 degrees inside which didn’t make for a nice stay. Nobody was available to help via the help line either.

There was no heat for our entire one night stay so it was 49 degrees inside the condo. My child and I wore ski clothes inside and were still freezing. I was told I was using the remote incorrectly though I have photos showing the thermostat on, heat set over 70 and the temp in the unit 49 degrees. I was instructed to used the three space heaters but if I used more than one, we were plunged into darkness as the fuses were blown for the whole place. This made the cable go out so the tv was unwatchable. The staff tried to help but could not figure out a solution. I gave up trying with them at 10 pm. And because the person would only communicate via text despite my request to speak to a live person, she did not understand many details. Because I was polite and gracious, thinking that the fact of 49 degrees speaks for itself, she did not record the incident with any accuracy or urgency. There were also no parking passes and I got a notice saying I’d be towed by Northstar.
When I called costumer service to complain I expected an apology and some compensation for this over $700 unacceptable, unsafe experience that my child and I went through with humor and grace and instead I have been met with suspicion, blame and ignored. I’ve called customer service and twice been told someone would call back within the hour and then not had the calls returned.
I never give negative reviews. I was not going to post this bc I assumed in good faith that this was a mistake and this company would be responsive and apologetic. Instead Vacasa staff has been shockingly dismissive, unprofessional and unresponsive. They have my money so they clearly don’t care at this point.

+ This unit was clean and looked quite pretty. However:
- There were no paper tissues available, just toilet paper.
- There was only one small face towel and one medium size towel, but no towel for the floor to walk on.
- No hangers in the closet.
- Two burned out lightbulbs, no spares.
- Refrigerator is quite small, and the light inside isn't working.
- No dining table and chairs, just stools at the granite counter with no power outlet nearby, so uncomfortable for doing computer work, or even typing emails.
- There was an electric coffeemaker, but I could use a kettle for the stove.
- The emailed instructions for unlocking/locking the door are incorrect: for unlock, it should say "turn knob to the RIGHT", not LEFT (and opposite for lock).
- Be careful with the transparent glass coffee table in the middle of the room: trust me, it's quite easy to walk into it and get hurt!

This is our second stay at this home. The open floor plan makes for a very livable and cozy setting. The beautiful kitchen has everything you need. We love the easy access to The Village at Northstar (walking distance -minutes away). The view from the living room is so peaceful and relaxing. I had a little issue using the keyless entry but it was very easy to get ahold of the property management company and they were very helpful. We would stay here again.

Second time staying here, place is extremely convenient and close to the ski resort, local restaurants and the beach. Only thing is, no elevator, so a challenging spot to carry too many groceries, or skiiing gear all the way up to the third floor; however, because it's the third floor you get a lot more space than the first two floors (that only have a one story space), because you get a loft upstairs and a cozy warm livingroom downstairs, so worth the challenge. And if you're an outdoors person I'm sure you don't mind a few stairs for a little workout.

All and all, great place and fully equiped, as well as clean.

Will go back again as soon as the locals reopen.

Beautiful place,... perfect to take a few days off with the family, very clean and cozy, we will definitely return soon!!!

Perfect spot for what we were looking for. The bed and bedding were nice. The pullout sofa was comfy. Nice balcony. It stayed cool in the condo during the summer. Bring your own wine glass, as they provide plastic wine glasses only, which I totally understand:)

Convenient and easy +.
Lots of stairs -.

We stayed over New Year's eve/day week and the location was excellent. We have a 5 year old so wanted to partake in the New Year's eve celebration but also wanted peace and quiet at night which checked all the boxes---we enjoyed the New Year's crowd at the village and when it was time for my 5 year old's bedtime was able to leave it behind. It is an easy and actually pleasant walk from this condo to the Northstar resort village. Our 5 year old thoroughly enjoyed the walk and for her it was like "trekking through the woods" each time. I actually think my 5 year old enjoyed the "trekking through the woods" walk more than the resort activities when we got there :) I do think the bed and bed linen is getting worn out so encourage the management to buy new ones hence 1 star off from perfect.

Great location and very clean and updated. Hot water to sinks not good though. Fine in shower. No heat when we arrived but was fixed quickly. Would stay again, good for one couple and a child.

Another amazing weekend at this lovely Northstar condo. It was the perfect place for our girls weekend. We loved sitting out on the balcony, amongst the pine tree's and enjoying the beautiful view and weather! We walked to the rec center and hung by the pool and spas, then over to the village for dinner. It couldn't have been more perfect! The condo was so clean and stocked with everything we needed. We will definitely book here again!!

Cute place with spacious downstairs! Great location, close to north each and Truckee. I would definitely recommend this place!

This condo was perfect for a Tahoe getaway. The unit was very clean and well taken care of. It is right next to the Northstar Village with access to restaurants, Starbucks, the amazing recreation center which we didn't get enough of, and more. We will definitely book this condo again!!!

Very clean condo with updated kitchen and bath. Kitchen was well equipped, and it was an easy walk to Northstar resort.

Close to Northstar skiing! Nice place.

I was really pleased with my stay at this property. The location was excellent: literally steps from Northstar Village, and very central for accessing Lake Tahoe, Donner, Truckee, etc. The condo was well-stocked with everything we could need, with two exceptions: beach towels (would be nice to have in summer for use at the lake) and a hair dryer. The furniture was comfortable, the deck was lovely, the loft sufficiently spacious, the kitchen well-stocked (coffee, tea, spices), and there were a few games and movies available. Overall a really nice stay.

*It should be noted that this condo is up four flights of stairs!